Personal Agent Inquiry for Automated Group Service Delivery
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Solution Overview
Problem
Conventional advertisement technologies in network-based chat groups require manual selection by staff or cast members, leading to inconvenience in service provision.
Innovation Solution
An information processing apparatus that identifies personal agents associated with users, makes inquiries to these agents for service-related information, and provides services to the group using the obtained information, enhancing service convenience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual selection by staff or cast members is required for advertisement provision, then control over advertisement delivery is maintained, but service convenience deteriorates
Solution Approach 1:
The system enables personal agents to automatically identify themselves and provide relevant advertisements to users without requiring manual selection by staff or cast members. The personal agent identification unit automatically detects which personal agents should receive which advertisements based on user preferences and agent characteristics, eliminating the need for manual intervention while maintaining appropriate control over advertisement delivery.
2Ease of operation
If personal agents automatically provide service information, then service convenience is improved, but system complexity increases
Solution Approach 1:
The system segments the advertisement provision process into distinct functional modules: a personal agent identification unit that determines which agents should receive advertisements, an advertisement provision unit that delivers the advertisements, and a management unit that coordinates between them. This segmentation allows each module to perform its specific function independently, reducing overall system complexity while enabling automatic service provision.
Solution Approach 2:
The management unit acts as an intermediary between the personal agent identification unit and the advertisement provision unit, coordinating the automatic advertisement delivery process. This intermediary component simplifies the system architecture by centralizing the coordination logic and eliminating the need for complex direct interactions between all system components.
Data Source
AI summary
An information processing apparatus according to the present application includes a personal agent identification unit, an inquiry unit, and a providing unit. The personal agent identification unit identifies a plurality of personal agents each being associated with a corresponding user among a plurality of users who are grouped. The inquiry unit makes an inquiry to one or more personal agents among the plurality of personal agents that are identified by the personal agent identification unit about predetermined information that is used to provide a service to a group corresponding to the plurality of users. The providing unit provides the service to the group by using information that is provided by the one or more personal agents in accordance with an inquiry that is made by the inquiry unit.