Personalized Agent for Unified Communication Session Control
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Solution Overview
Problem
Users face challenges in managing and controlling multiple communication sessions across various voice and non-voice services from different providers, requiring repetitive actions for each service, which can be cumbersome and inefficient.
Innovation Solution
A Personalized Agent (PA) is introduced to act on behalf of the user, serving as a centralized entity to control and manage multiple communication sessions across various devices and service providers, evaluating personalized policies and device statuses to route and manage sessions effectively.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users manage each communication service separately through individual service providers, then each service can be controlled according to user preferences, but the complexity of managing multiple sessions across multiple services increases significantly
Solution Approach 1:
The patent merges the control of multiple communication services into a single Session Controller that manages all sessions across different service providers. This consolidation allows users to control multiple communication services through one unified interface rather than managing each service separately, thereby reducing management complexity while maintaining adaptability.
Solution Approach 2:
The Session Controller is designed as a universal device that can handle multiple types of communication sessions (voice, data, video) across different service providers simultaneously. This multi-functional approach enables a single controller to manage diverse communication services, reducing the need for separate management mechanisms for each service.
2Extent of automation
If users publish user status and preferences for each communication service on respective service providers, then session control can be automated per service, but the time and effort required to configure and maintain preferences for each service increases
Solution Approach 1:
The patent combines the preference management functionality into a single Session Controller that maintains user status and preferences centrally. Instead of users configuring preferences on multiple service provider systems, the Session Controller consolidates this information in one location, automatically applying it across all managed sessions, thereby reducing configuration time while maintaining automation.
Solution Approach 2:
The Session Controller performs preliminary actions by pre-configuring session management rules and user preferences in advance. When a communication session is initiated, the controller already has the necessary preferences and status information ready, eliminating the need for users to repeatedly configure settings for each service and reducing the time required for session setup.
3Adaptability or versatility
If multiple service providers are used to offer various communication services, then service diversity and user choices increase, but the need for collaboration and coordination between providers increases system complexity
Solution Approach 1:
The Session Controller acts as an intermediary between users and multiple service providers. It centralizes the coordination function, managing sessions across different providers without requiring direct collaboration between the providers themselves. This mediator approach maintains service diversity while reducing coordination complexity by consolidating management in a single entity.
Data Source
AI summary
A method and system for controlling a plurality of sessions corresponding to at least one communication service in a communication network. The method comprises evaluating at least one of a plurality of personalized policies and information related to at least one communication device of a targeted-user. The method further comprises controlling the plurality of sessions in response to evaluating the at least one of the plurality of personalized policies and the information related to the at least one communication device of the targeted-user.