Personalized Reminder Devices for Noise-Free Queuing
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Solution Overview
Problem
Current queuing systems in service settings, such as banks, rely on paper barcodes and broadcast notifications, leading to noise and potential missed calls due to external interference and inefficient resource utilization.
Innovation Solution
A queuing method and system that uses identification information to issue personalized reminder devices, allowing for targeted and sequential reminders based on service type and user type, reducing noise and improving efficiency by eliminating broadcast calls and optimizing resource allocation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If broadcast notification is used to call customers, then all customers can be notified, but noise increases and customers may miss the call due to external interference
Solution Approach 1:
The broadcast notification system is segmented into individual personalized notifications. Instead of notifying all customers simultaneously through a single broadcast channel, the system divides notifications into individual messages sent to specific reminder devices associated with each customer's queue number, ensuring reliable delivery without noise interference
Solution Approach 2:
A reminder device acts as an intermediary between the queuing system and the customer. The reminder device receives notifications from the queuing system and presents them to the customer in a controlled manner, eliminating the need for loud broadcast notifications while ensuring reliable delivery of queue position information
2Reliability
If paper barcode is used for queuing, then customers can be tracked, but resource utilization is inefficient and requires physical destruction of barcodes
Solution Approach 1:
The physical paper barcode is replaced with a digital copy in the form of an electronic queue number stored in a database. The reminder device displays this digital queue number to the customer, eliminating the need for physical paper barcodes and their subsequent destruction, while maintaining reliable customer tracking through the digital system
Solution Approach 2:
The mechanical system of issuing and destroying physical paper barcodes is replaced with an electronic information system. The queuing system manages digital queue numbers and communicates them to reminder devices, eliminating the physical lifecycle of paper barcodes and improving resource utilization efficiency
3Productivity
If sub-queues are created for different user types, then service priority can be optimized, but system complexity increases
Solution Approach 1:
The service queue is segmented into multiple sub-queues based on user types (e.g., VIP users, regular users). Each sub-queue is managed independently with its own numbering sequence, allowing differentiated service priorities while maintaining clear organizational structure. The system can switch between sub-queues based on service needs without creating excessive complexity
Data Source
AI summary
The present disclosure relates to a queuing method, a queuing system and a readable storage medium, and relates to the field of computer technologies The queuing method includes: obtaining a service type required by a user; updating a service queue corresponding to the service type, and generating identification information corresponding to the user; controlling an issuing apparatus to issue a reminder device, and establishing a correspondence between the identification information and the reminder device; and in response to a number-calling notification from a number-calling device, enabling a corresponding reminder device to execute a reminder action according to a sequence of identification information corresponding to the service queue.