Personalized Tax Response System Using User Analytics

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Solution Overview

Problem

Traditional tax return preparation systems provide generic and impersonal responses to user queries, leading to dissatisfaction and loss of potential customers, as they require users to analyze their personal information and tax rules to determine answers, resulting in inefficient use of time and resources.

Innovation Solution

A tax return preparation system that provides personalized responses to user queries by leveraging question content, user data, analytics, and service provider content, using templates and human resource-based assistance to deliver direct and concise answers tailored to individual users, with response selection parameters including user data and analytics.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If traditional tax return preparation systems provide generic responses to user queries, then system complexity is reduced and ease of operation is improved, but user satisfaction deteriorates and customer loss increases

Engineering Contradiction:

Improveease of operationVSAvoiduser satisfaction

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The system performs preliminary actions by collecting user data and analytics beforehand, and pre-preparing personalized response templates. When a user asks a question, the system already has their information ready to generate personalized responses immediately, eliminating the need for users to manually analyze their own information against tax rules.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent introduces an intermediary component (the personalized response generation system) that mediates between the user's question and the tax return preparation system. This intermediary analyzes user data, analytics, and question content to generate appropriate personalized responses, bridging the gap between generic system capabilities and individual user needs.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Productivity

If traditional tax return preparation systems require users to analyze their personal information and tax rules, then system resource usage is reduced, but user time consumption increases and productivity decreases

Engineering Contradiction:

ImproveproductivityVSAvoiduser time consumption

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system implements self-service by automatically analyzing user information and generating personalized responses without requiring user intervention. The system serves itself by using its own collected user data and analytics to answer user questions, eliminating the need for users to manually analyze their own financial state against tax rules.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical process of manual analysis (users reviewing tax rules and their own information) with an automated electronic system. The computer-based system processes user data, analytics, and questions to generate personalized responses, substituting human cognitive effort with automated computational processes.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Productivity

If traditional tax return preparation systems provide generic responses, then data processing efficiency is maintained, but information relevance deteriorates and loss of information increases

Engineering Contradiction:

Improvedata processing efficiencyVSAvoidinformation relevance

Core Design Contradiction:

ProductivityVSLoss of information

Solution Approach 1:

The system applies local quality by tailoring responses to each user's specific situation rather than providing uniform generic answers. By using user-specific data and analytics, the system generates personalized responses that are locally optimized for each user's context, ensuring maximum information relevance while maintaining processing efficiency through template-based generation.

Inventive Principle:

Principle #3Local quality

Data Source

PatentUS10628894B1Method and system for providing personalized responses to questions received from a user of an electronic tax return preparation system

Publication Date: 2020.04.21 INTUIT INC

AI summary

A method and system provides a personalized question response to a tax-related question that is received from a user of an electronic tax return preparation system, according to one embodiment. The method and system include receiving user data that is associated with the user of the electronic tax return preparation system, according to one embodiment. The method and system include monitoring interactions between the user and a user interface of the electronic tax return preparation system to determine user analytics, according to one embodiment. The method and system include receiving a tax-related question having question content, according to one embodiment. The method and system include determining a question response that satisfies the tax-related question, according to one embodiment. The method and system include providing the question response to the user through the user interface, according to one embodiment.