Perspective-Based Media Playback for Intelligible Call Review
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Solution Overview
Problem
Conventional media recording systems face difficulties in intelligibly replaying complex communication interactions due to simultaneous conversations, leading to un-intelligible playback when multiple conversations or streams occur within the same interaction, making it challenging to accurately recreate user experiences.
Innovation Solution
The implementation of perspective-based media playback, where media streams are organized into individual layers or tracks based on participants, allowing users to select a perspective for playback, filtering and displaying only relevant media (audio, video, DTMF, screen captures) related to that perspective, enhancing contextual analysis and intelligibility.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If multiple conversations are recorded and played back simultaneously, then complete interaction data is captured, but playback intelligibility deteriorates
Solution Approach 1:
The patent segments the recorded media into separate tracks or layers, each corresponding to a different participant or conversation stream. This allows the complete interaction data to be preserved while enabling selective playback of individual segments, thereby improving intelligibility by preventing overlapping conversations from confusing the listener.
Solution Approach 2:
The patent introduces a media player interface that acts as an intermediary between the recorded data and the user. This intermediary provides controls for selecting which tracks or layers to play back, mediating between the completeness of recorded data and the intelligibility of playback by allowing users to choose relevant segments.
2Quantity of substance
If all media streams are played back together, then comprehensive interaction review is enabled, but contextual analysis becomes difficult
Solution Approach 1:
The patent divides the comprehensive media streams into separate, identifiable segments or tracks organized by participant or conversation type. This segmentation maintains the comprehensive quantity of media available for review while making contextual analysis easier by allowing users to focus on specific segments rather than wading through all overlapping streams.
Solution Approach 2:
The patent adds a dimensional organization to media playback by introducing tracks, layers, or channels that represent different participants or conversation streams. This dimensional structure allows comprehensive media to be organized in a way that improves contextual analysis, as users can navigate and filter along these new dimensions.
3Adaptability or versatility
If complex call flows with multiple conversations are recorded, then complete interaction capture is achieved, but playback clarity deteriorates
Solution Approach 1:
The patent applies segmentation to handle complex call flows by creating separate tracks for each conversation stream or participant. This maintains the system's ability to capture complete complex interactions while improving playback clarity by preventing multiple conversations from overlapping and confusing the listener.
Solution Approach 2:
The patent introduces dynamic playback controls that allow users to adjust which tracks or layers are active during playback. This dynamic capability maintains versatility in handling complex call flows while improving clarity by allowing real-time adjustment of playback content based on user needs.
Data Source
AI summary
A method, apparatus and computer program product for providing perspective-based media playback is presented. A recording of each of a plurality of parties participating in a communication session is acquired. A user is allowed to select a perspective of one of the parties participating in the communications session. At least a portion of at least one of the recordings related to the perspective selected by the user are then played back.