In-Call Phone Initiation for Video Consultation Setup
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Solution Overview
Problem
Patients face difficulties in joining video calls with healthcare professionals due to proficiency issues with computing devices and the need for reminders to participate in these calls, as they may not be able to immediately access or set up video conferencing without security credentials.
Innovation Solution
A system architecture that allows healthcare providers to initiate video calls and send reminders by generating a link that includes necessary credentials, enabling patients to join without entering passwords or meeting IDs, and providing options for healthcare professionals to place phone calls from within the video call to assist patients in joining.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If patients are required to enter security credentials and meeting IDs to join video calls, then security and authentication are improved, but ease of operation deteriorates for patients with limited computing device proficiency
Solution Approach 1:
The system performs preliminary actions by automatically generating and providing video call credentials to patients before the call begins. The healthcare provider initiates the video call, and the system pre-configures the call link with necessary credentials, which are then automatically sent to the patient's device. This eliminates the need for patients to manually enter complex security credentials during the call setup process.
Solution Approach 2:
The system enables self-service by automatically managing the credential distribution process. Once the healthcare provider initiates the video call, the system autonomously generates the call link, embeds security credentials, and delivers them to the patient without requiring manual intervention from either party. The patient simply receives and uses the pre-configured credentials.
2Reliability
If patients need to manually set up video calls with credentials, then security control is improved, but loss of time increases due to setup complexity
Solution Approach 1:
The system merges multiple separate actions into a single integrated process. Instead of requiring the patient to separately obtain credentials, join the call, and then establish communication, the system combines these steps by automatically generating credentials embedded in the call link and delivering them simultaneously with the call initiation. This unified approach reduces setup time while maintaining security control.
Solution Approach 2:
The system acts as an intermediary that automates the credential management process. The automated system generates secure credentials, embeds them in the video call link, and delivers them to the patient, thereby eliminating the time-consuming manual processes while maintaining security control. The intermediary handles the complex security operations in the background.
3Device complexity
If healthcare providers wait for patients to join video calls without assistance, then device complexity is reduced, but productivity decreases due to waiting time
Solution Approach 1:
The system implements feedback mechanisms that allow healthcare providers to monitor patient connection status in real-time. When a patient has not joined the video call by a certain time, the system automatically triggers a phone call reminder to the patient. This feedback loop enables the healthcare provider to stay on the video call without actively waiting, maintaining system simplicity while improving connection efficiency.
Solution Approach 2:
The system employs periodic action by automatically initiating phone call reminders at predetermined intervals if the patient has not joined the video call. Instead of requiring the healthcare provider to continuously monitor and manually follow up, the system periodically checks the connection status and automatically sends reminders, thereby improving productivity without increasing device complexity.
Data Source
AI summary
A method includes initiating an online video call between a healthcare provider device and a patient device, receiving a request to place a phone call from the healthcare provider device to the patient device from within the online video call, and initiating the phone call between the healthcare provider device and the patient device from within the online video call.