Automated Phone Number Navigation String Generation
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Solution Overview
Problem
In computerized content delivery networks, users face difficulties in easily contacting third-party content providers through contact information like phone numbers, especially when it is embedded within automated systems with complex menu trees, as existing methods lack efficient ways to navigate and associate relevant contact information with content items.
Innovation Solution
A computer-implemented method and system that extracts phone numbers from content items, contacts the provider, verifies connections to automated systems, determines endpoints, generates strings representing phone numbers and required inputs to reach those endpoints, and associates these strings with content items, allowing users to directly access desired contact points.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If phone numbers are embedded within automated systems with complex menu trees, then contact information is provided to users, but users face difficulties in easily contacting third-party content providers and navigating the menu structures
Solution Approach 1:
The patent extracts the essential contact information (phone number and required menu inputs) from complex automated systems and presents it in a simplified format. The system calls the automated phone number, navigates the menu tree automatically, and extracts the sequence of inputs required to reach the endpoint, presenting this as a simple string to users rather than requiring them to manually navigate the complex menu structure
Solution Approach 2:
The system performs preliminary navigation of the automated menu system by automatically calling the phone number and traversing the menu tree structure in advance. This preliminary action determines the exact sequence of inputs needed to reach the endpoint, so users receive pre-packaged navigation instructions rather than having to figure out the menu structure themselves
2Loss of information
If existing methods are used to provide contact information, then phone numbers are displayed, but there is a lack of efficient ways to navigate and associate relevant contact information with content items
Solution Approach 1:
The system uses feedback from automatically calling the phone numbers and interacting with the automated menus to determine the correct sequence of inputs. By receiving feedback from the automated system's responses, the patent can accurately map content items to their corresponding contact information and navigation paths, improving both completeness and efficiency
Solution Approach 2:
The system automatically performs the navigation and information association tasks without manual intervention. It self-services by autonomously calling phone numbers, traversing menu trees, and determining the required input sequences, then associating this information with content items automatically, eliminating the need for manual information curation
Data Source
AI summary
Systems and methods for associating a string with a content item. A phone number of a content item provider may be extracted from a content item. The content item provider is contacted via the phone number and a connection to an automated system comprising a menu tree is verified. An endpoint of the automated system is determined and a string representing the phone number and the sequence of inputs required to reach the endpoint is generated and associated with the content item.