Phone Number Encoding for Contextual User Data Delivery
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Conventional click-to-call methods lack the ability for entities to access user-specific information beyond caller ID, necessitating additional queries during communication, which can hinder efficient service processing.
Innovation Solution
Systems and methods that encode user attributes with a predetermined address, such as a phone number, allowing the receiving entity to obtain contextual information using an API, thereby providing targeted service approaches.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional click-to-call methods are used, then communication can be established between user and entity, but the entity cannot access user-specific information beyond caller ID
Solution Approach 1:
The patent embeds user-specific information within the phone number itself by treating different segments of the phone number as encoded data fields. The phone number becomes a container that holds both routing information and user attributes, allowing the entity to decode and access information like user ID, location, and device type without requiring separate communication channels or increased system complexity.
Solution Approach 2:
The system transforms the phone number from a simple routing identifier into a multi-parameter data structure. By assigning specific meanings to different digit segments (area code for location, prefix for user ID, suffix for device type), the system changes the functional parameters of the phone number to carry additional information dimensions while maintaining its original form and compatibility with existing telephony infrastructure.
2Loss of information
If the entity queries the user for additional information during communication, then user-specific information can be obtained, but this increases communication time and reduces efficiency
Solution Approach 1:
The system performs information encoding in advance by embedding user-specific attributes into the phone number before the communication call is initiated. When the user clicks to call, their user ID, location, device type, and other attributes are already encoded in the number they are dialing or the virtual number assigned to them, eliminating the need for time-consuming queries during the actual communication setup.
3Productivity
If user information is encoded with the address, then entities can obtain contextual information efficiently, but the addressing system becomes more complex
Solution Approach 1:
The patent makes the phone number serve multiple functions simultaneously: it acts as both the traditional routing address for call delivery and as an encoded data structure containing user-specific information. This multi-functionality allows the same simple phone number format to provide both telephony routing and information delivery without requiring separate addressing systems or increasing overall system complexity.
Data Source
AI summary
Systems, methods, and non-transitory computer-readable media can determine a request for establishing a communication between a first computing device and a second computing device. Information to be provided to the second computing device can be determined. An address can be associated with the information to be provided to the second computing device. The communication between the first computing device and the second computing device can be established. The address can be provided to the second computing device when establishing the communication and the second computing device can obtain the information using the at least one address.