Context-Specific Content Integration in PIM Applications

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Solution Overview

Problem

Current personal information management (PIM) applications lack the ability to provide context-specific content that is customizable and relevant to user interactions, such as email messages and calendar events, within their user interfaces, limiting user experience and functionality.

Innovation Solution

A system and method that allows users to select functional tools from a cloud-based platform to generate context-specific content, which is then displayed in the PIM application user interface, using database applications that receive and process context data from PIM messages to provide relevant information, such as people, accounts, and opportunities related to the message or event.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If cloud-based computing platforms are used to provide on-demand services, then service accessibility and scalability are improved, but data security and privacy control are worsened

Engineering Contradiction:
Improveservice accessibilityVSAvoiddata security
Core Design Contradiction:
Adaptability or versatilityVSReliability

Solution Approach 1:

The patent segments data processing into two distinct locations: cloud-based functional tools for generating context-specific content and local database servers for storing and processing sensitive PIM data. This segmentation allows the system to leverage cloud scalability while maintaining local control over sensitive information, thereby resolving the contradiction between service accessibility and data security.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces a database server as an intermediary component that acts as a buffer between the cloud-based PIM application and the user's local data storage. This intermediary processes and filters data before it reaches the user interface, enabling secure data handling while maintaining cloud-based service accessibility.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Adaptability or versatility

If functional tools from cloud-based platforms are integrated into PIM applications, then content relevance and customization are improved, but system complexity is worsened

Engineering Contradiction:
Improvecontent customizationVSAvoidsystem architecture
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent segments the system into distinct functional modules: cloud-based functional tools for content generation, database servers for data processing, and PIM applications for user interaction. This modular segmentation enables content customization through functional tools while keeping the overall architecture manageable through clear separation of concerns.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent implements a universal interface mechanism that allows multiple different functional tools from various cloud-based platforms to be integrated into the same PIM application framework. This multi-functionality approach enables content customization without requiring separate complex integration mechanisms for each tool type.

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Loss of information

If context-specific content is generated using database applications, then information relevance is improved, but processing time and computational resources are worsened

Engineering Contradiction:
Improveinformation relevanceVSAvoidprocessing time
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The patent implements preliminary action by pre-defining functional tools and database queries that can be quickly instantiated and executed. The system pre-configures templates and data structures for common content types, allowing rapid generation of context-specific content without requiring complex real-time processing, thus reducing processing time while maintaining information relevance.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS10459941B2Providing context-specific content relating to a displayed personal information management (PIM) message for display in a user interface of a PIM application
Publication Date: 2019.10.29 SALESFORCE INC
  • US10459941B2 patent drawing
  • US10459941B2 patent drawing
  • US10459941B2 patent drawing

AI summary

A method of generating context-specific content from a database system for display in a user interface of a personal information management (PIM) application is provided. The method comprises receiving, by a database server, user selection of one or more database applications from a requesting user to generate context-specific content customized by the requesting user for display in a PIM application user interface. The method further comprises generating, using the user-selected database applications, user-customized context-specific content and transmitting to the PIM application, by the database server, the user-customized context-specific content for display in the PIM application user interface along with a PIM message. The user-customized context-specific content is relevant to the PIM message. Related apparatus, systems, techniques and articles are also described.