Player Identity Assumption via Private Key Transmission
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Solution Overview
Problem
Current methods for troubleshooting online games, such as forums and administrative panels, often fail to accurately understand player issues due to limitations in player communication and representation.
Innovation Solution
A system that allows game support personnel or administrators to assume a player's identity by transmitting a private key to a support client platform, enabling them to directly experience and troubleshoot issues within the online game.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If support personnel use forums or administrative panels to troubleshoot, then they can communicate with players, but they cannot fully understand player issues
Solution Approach 1:
The system creates a copy of the player's account and game environment by transmitting the player's private key to the support personnel's device. This allows support personnel to access and experience the game exactly as the player does, replicating the player's perspective and遇到的问题 without requiring direct communication with the player.
Solution Approach 2:
The private key acts as an intermediary that enables support personnel to authenticate as the player. By transmitting and implementing the private key, the system allows support personnel to assume the player's identity and access the game environment mediating between the player and support staff, eliminating information loss in communication.
2Reliability
If support personnel assume player identity by transmitting private key, then they can directly experience player problems, but security risks increase
Solution Approach 1:
The system transmits only the necessary private key information required for authentication rather than complete player data. The support personnel assume the player identity temporarily and specifically for troubleshooting the reported issue, then the identity is discarded. This partial action approach provides the needed troubleshooting capability while minimizing security exposure.
Solution Approach 2:
The system implements secure private key transmission and authentication mechanisms beforehand to prevent unauthorized access. The private key is transmitted through secure channels and implemented in a controlled manner, cushioning against potential security breaches while enabling the identity assumption functionality.
3Adaptability or versatility
If the system transmits private keys for identity assumption, then support personnel can access the game as the player, but the complexity of authentication increases
Solution Approach 1:
The private key authentication mechanism serves multiple functions: it authenticates the player to the game server, enables support personnel to assume the player identity, and provides secure access control. This universal authentication approach simplifies the overall system by using a single mechanism for multiple purposes rather than requiring separate authentication systems.
Data Source
AI summary
One aspect of the disclosure relates to providing an online game for facilitating assumption of a player identity. The online game comprises a player account associated with the player. By facilitating assumption of a first player identity associated with a first player account, game support personnel and/or an administrator may be substituted for a player in the online game. The assumption of the first player identity may be accomplished through transmission and/or implementation of a private key stored on a client computing platform associated with the first player account, in order to facilitate a different client computing platform (e.g., associated with support personnel) to be authenticated to the first player account. This may allow the support personnel and/or an administrator to directly experience the player problems in the online game.