Point Service Integration System for Multi-Provider Access
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Solution Overview
Problem
The existing point service integration system only allows customers to utilize point services provided by the company to which the store belongs, limiting access to a broader range of available point services.
Innovation Solution
An information processing device and system that acquires user identification information, identifies available point services in a store, and retrieves member information for these services, enabling users to easily utilize multiple point services without the need for physical cards or manual identification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the point service integration system only integrates point services from the company to which the store belongs, then the system complexity is reduced and the operation is simplified, but the versatility and accessibility of point services are limited
Solution Approach 1:
The patent implements a point service integration system that enables a single store to integrate and provide multiple point services from different companies. The system allows the store to serve as a universal platform where customers can access point services from various companies (e.g., company A, company B, company C) without requiring separate systems for each service, thereby achieving multi-functionality and improved versatility.
Solution Approach 2:
The patent introduces a point service integration system that acts as an intermediary between multiple point service providers and the customer. This intermediary system receives company information and customer identification information from POS terminals, collates the information with registered company information, and grants points from multiple different companies to customers, thereby mediating the complexity of integrating multiple services while maintaining user-friendly operation.
2Ease of operation
If the system requires physical cards or manual identification for point services, then the security and control are improved, but the ease of operation and user convenience are reduced
Solution Approach 1:
The patent replaces physical point cards with electronic copying of customer identification information and point balances stored in a database. The system uses digital copies of customer information (such as customer ID, name, and point balance) to authenticate and manage point services, eliminating the need for physical cards while maintaining security through centralized database storage and controlled access mechanisms.
Solution Approach 2:
The patent substitutes the mechanical system of physical point cards and manual identification with an automated information processing system. The system automatically acquires customer identification information from POS terminals or other sources, retrieves point balance information from the database, and processes point grants and redemptions electronically, thereby replacing manual mechanical operations with automated electronic processing to improve ease of operation while maintaining security.
Data Source
AI summary
This information processing device comprises: one or more memories storing instructions; and one or more processors configured to execute the instructions to: acquire identification information relating to the user; identify a point service available in a store; and identify member information relating to the available point service identified, from among member information relating to point services associated with the identification information.