Portable Terminal Proxy for Remote Support of Connected Appliances
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Users of smartphones face challenges in utilizing advanced web services and functions due to unfamiliarity with setting operations, leading to potential errors from incorrect configurations or deletions, and existing remote support methods are inadequate for addressing issues with devices connected to the smartphone via a local area network.
Innovation Solution
A portable terminal equipped with an electric appliance detection module and determination module, connected through a local area network and public line network, allows an operator terminal to detect and determine the model-related information of connected devices, enabling setting operations and status viewing via an operator terminal, using proxy functions and screen transfer capabilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If remote support is provided by logging onto the user terminal, then the user terminal can be configured and operated remotely, but the connected devices cannot be accessed or configured
Solution Approach 1:
The user terminal acts as an intermediary device between the operator terminal and the connected electric appliances. It detects and acquires information about connected devices, then transmits this information to the operator terminal, enabling indirect access and configuration of devices that are not directly accessible from the operator terminal.
2Adaptability or versatility
If the operator directly accesses connected devices, then device configuration is possible, but the system complexity increases
Solution Approach 1:
Instead of directly accessing the original connected devices, the system creates a virtual representation or copy of device information through the user terminal. The operator terminal displays and operates on this copied information, which reflects the state of the actual connected devices, thereby simplifying the system structure while maintaining access capability.
Data Source
Figure 1
Figure 2
Figure 3
AI summary
When not the target device accessed by an operator terminal but other devices communicatably connected therewith have problems, the setting operation and the status viewing of the device with a problem are enabled through the target device accessed by an operator terminal. The portable terminal 10 detects the electric appliance 50 connected with a local area network connected with the portable terminal 10, in response to an instruction from the operator terminal 150. The portable terminal 10 enables the setting operation and the status viewing of the electric appliance 50 from the operator terminal 150 based on the determined model related information, so that the problem of the electric appliance 50 can be solved.