Portable transaction module
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Solution Overview
Problem
Bank tellers face challenges in efficiently conducting transactions due to cluttered workspaces and the risk of infection during face-to-face interactions, especially during infectious disease outbreaks, which hinders effective communication and service delivery.
Innovation Solution
A portable transaction module with a portable unit featuring inclined surfaces for mounting digital modules at adjustable angles, a partition for separating teller and customer spaces, and sterilization units to minimize physical contact and maintain hygiene.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If office equipment and documents are placed on the digital desk, then the teller can access them conveniently, but the desk top becomes messy and space becomes insufficient
Solution Approach 1:
The system divides the workspace into distinct zones using a partition that separates the teller side from the customer side. Digital modules are segmented and positioned at specific locations (teller-side digital module unit and customer-side digital module unit) to provide organized access without cluttering the entire desk surface.
2Area of stationary object
If office equipment and documents are stored in the drawer, then the desk space is cleared, but the teller needs to take them out which is inconvenient
Solution Approach 1:
The system employs movable and adjustable components including a movably supported teller-side monitor and adjustable digital modules that can be positioned within easy reach of the teller. This dynamic positioning allows equipment to remain accessible without occupying excessive desk space, as components can be moved to optimal positions during transactions.
3Productivity
If face-to-face consultation is conducted at the digital desk, then business transactions can be performed, but the risk of infection increases during epidemics
Solution Approach 1:
The system introduces a partition as an intermediary physical barrier between the teller and customer, reducing direct face-to-face contact while maintaining transaction capability. Digital module units serve as intermediaries for information exchange, allowing transactions to proceed with minimized physical interaction and reduced infection risk.
4Adaptability or versatility
If digital module units are added to the portable unit, then transaction functionality is enhanced, but the device complexity increases
Solution Approach 1:
The digital module units are designed as multi-functional components that can perform various transaction-related functions. The customer-side digital module unit handles information input necessary for business transactions, while the teller-side digital module unit provides business services, allowing a single modular component to serve multiple purposes and reducing overall system complexity.
Data Source
AI summary
A portable transaction module to be placed at a space where business transactions between a teller and a customer are performed is provided. The portable transaction module includes a portable unit, and a customer-side digital module unit, for inputting information necessary for the business transactions, mounted at one side of the portable unit.