Portable transaction module
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Solution Overview
Problem
Bank tellers face challenges in efficiently conducting transactions due to cluttered and insufficient workspace, and the risk of infection during face-to-face interactions, especially during epidemics, as existing solutions do not effectively organize equipment or ensure safe communication.
Innovation Solution
A portable transaction module with a portable board unit and digital module units for both the teller and customer, featuring inclined surfaces, a guide rail, and a partition to separate and sanitize the workspace, allowing for efficient information exchange and minimizing physical contact.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If office equipment and documents are placed on the digital desk, then the teller can access them easily, but the desk top becomes messy and space becomes insufficient
Solution Approach 1:
The patent divides the workspace into multiple levels and zones using partitions and stacked arrangements. Office equipment is segmented into different compartments and levels, allowing efficient use of vertical space while keeping the horizontal desk surface clear and organized.
Solution Approach 2:
The patent utilizes vertical dimension by stacking office equipment, documents, and digital devices in multiple tiers. This transforms the two-dimensional desk surface into a three-dimensional workspace structure, increasing storage and accessibility without occupying additional horizontal space.
2Area of stationary object
If office equipment and documents are stored in the drawer, then the desk remains clean, but the teller needs to take items out which is inconvenient
Solution Approach 1:
The patent positions frequently used office equipment and documents in easily accessible locations on the desk surface and in upper drawer compartments, preparing them in advance for quick access. This eliminates the need for the teller to search through deep drawers during transactions.
Solution Approach 2:
The patent employs adjustable and movable components such as sliding drawers, adjustable partitions, and repositionable equipment holders, allowing the teller to dynamically adjust the workspace configuration based on transaction needs, optimizing both cleanliness and accessibility.
3Productivity
If face-to-face consultation is conducted at the digital desk, then business transactions can be performed, but infection risk increases during epidemics
Solution Approach 1:
The patent introduces partitions and dividers that segment the interaction space between teller and customer. These physical barriers maintain visual and communicative connection while reducing direct airborne transmission risk, allowing transactions to continue with reduced infection exposure.
Solution Approach 2:
The patent incorporates digital devices, display screens, and communication systems as intermediaries between teller and customer. These technologies enable information exchange and transaction processing without requiring close physical proximity, reducing infection risk while maintaining productivity.
Data Source
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AI summary
A portable transaction module to be placed at a space where business transactions between a teller and a customer are performed is provided. The portable transaction module includes a portable unit, and a customer-side digital module unit, for inputting information necessary for the business transactions, mounted at one side of the portable unit.