Power Backup Fault Rectification via Complexity-Based Routing
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Solution Overview
Problem
Existing power backup systems require users to wait for expert service personnel to rectify issues, even for simple faults, due to lack of self-diagnostic and rectification capabilities, leading to unnecessary delays.
Innovation Solution
A fault rectification system within power backup devices that detects faults, assesses their complexity, and provides users with necessary rectification information from data sources, enabling them to address simpler issues independently and notifying them when expert assistance is needed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users contact service center for all faults, then expert service is ensured, but turnaround time increases
Solution Approach 1:
The fault rectification process is segmented into two paths: simple faults are handled by users through self-diagnostic and self-rectification, while complex faults are directed to expert service personnel. This segmentation allows simple issues to be resolved quickly without waiting for experts, reducing turnaround time while maintaining service quality for complex issues.
Solution Approach 2:
The system enables users to perform self-service for fault detection and rectification by providing them with diagnostic capabilities and rectification instructions. Users can independently resolve simple faults without contacting service centers, significantly reducing turnaround time for common issues while expert service remains available for complex problems.
2Stability of the object's composition
If uniform service process is used for all faults, then service consistency is maintained, but efficiency decreases
Solution Approach 1:
The service process is made dynamic by automatically assessing fault complexity and routing accordingly. The system adapts the service pathway based on the specific fault characteristics - simple faults follow a self-service path while complex faults follow an expert-service path, optimizing efficiency without compromising consistency through automated decision-making.
Solution Approach 2:
The system changes the service parameter (service pathway) based on fault complexity assessment. By evaluating fault parameters and automatically adjusting the service approach, the system maintains consistency in decision-making while improving overall rectification efficiency through appropriate task allocation.
3Device complexity
If no self-diagnostic capability is provided, then system simplicity is maintained, but user autonomy decreases
Solution Approach 1:
The system performs preliminary fault detection and complexity assessment automatically before user intervention is needed. This preliminary action provides users with diagnostic information and rectification instructions for simple faults, enhancing user autonomy without requiring complex user-side diagnostic equipment or procedures.
Solution Approach 2:
The system acts as an intermediary between the fault condition and the user, providing processed diagnostic information and rectification instructions. This intermediary role enhances user autonomy by delivering ready-to-use guidance while keeping the system complexity manageable through centralized processing.
Data Source
AI summary
Disclosed herein is method and system for facilitating fault rectification in power backup devices using a fault rectification system configured in the power backup device. The fault rectification system detects occurrence of fault events in the power backup device and retrieves information required for rectification of the fault events based on the complexity level of the fault event. The rectification information is provided to the user, thereby facilitating the user in rectification of the detected fault event, without requirement of the expert service personnel. The method of instant disclosure helps in reducing total turnaround time of rectifying the faults in the power backup devices by eliminating involvement of expert/customer service personnel in the rectification of the faults.