Pre-call Information Delivery via Separate Telephony Path
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Solution Overview
Problem
Current Caller Line Identification (CLI) systems fail to provide reliable and comprehensive pre-call information, especially in roaming scenarios, and do not allow callees to make informed decisions about answering calls until the call is connected, lacking synchronization with the call process.
Innovation Solution
A system and method for delivering pre-call information through a separate path, allowing callees to receive and process information such as caller ID, urgency, location, and charge details before accepting or rejecting a call, using a telephony provider apparatus with a pre-call information receiver and network component to coordinate the connection based on callee response.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional CLI systems are used to provide caller information, then basic caller identification is achieved, but the information is unreliable and incomplete especially in roaming scenarios
Solution Approach 1:
The system performs preliminary actions by capturing pre-call information from the caller before the actual call connection is established. The information is collected, validated, and made available to the callee in advance through a separate information delivery path, ensuring reliability and completeness before the call occurs.
Solution Approach 2:
The patent introduces an intermediary information delivery mechanism that operates independently from the call connection path. This intermediary system transfers pre-call information from the calling network to the called party through a separate channel, ensuring information reliability without being affected by call routing issues in roaming scenarios.
2Loss of time
If CLI information is provided traditionally, then caller identification is possible, but the information is not synchronized with the call process and cannot be delivered before connection
Solution Approach 1:
The system performs the information delivery action preliminarily, before the call connection is established. The pre-call information is captured and transmitted to the callee in advance, allowing the user to review and process information before committing to answer the call, thus eliminating time loss and enabling informed decision making.
3Loss of information
If enriched pre-call information is provided through separate path, then information completeness is improved, but system complexity increases
Solution Approach 1:
The patent segments the telephony system into distinct functional paths: a traditional call connection path and a separate pre-call information delivery path. This segmentation allows enriched information to be transmitted independently through a dedicated channel, improving information completeness while managing system complexity through modular architecture.
Data Source
AI summary
A telephony provider apparatus comprising: a pre-call information receiver, for receiving pre-call information transmitted through a first path and associated with a phone call transmitted through a second path; and a network component, associated with the pre-call information receiver, for provisioning the pre-call information to a callee and co-ordinating connection of the associated phone call to the callee with delivery of the pre-call information. Preferably the call is connected after the callee has seen the pre-call information and actively accepted the call.