Preconfigured Sender Communication for Failed Call Delivery
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Solution Overview
Problem
There is a need to deliver preconfigured voice, textual, or video messages to a called party's mailbox system when a voice call attempt is refused or unsuccessful, as traditional voice mail may not be preferred and direct communication is desired.
Innovation Solution
A system that allows a calling party device to send voice, textual, or video messages to a called party's mailbox system, either before or after a failed voice call attempt, including an option to include an audio signal, and enables forwarding to the mailbox upon call refusal or unavailability.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional voice mail systems are used, then messages can be delivered to the called party, but the calling party may feel forced to leave a voice mail when direct communication is desired
Solution Approach 1:
The system dynamically adapts the communication method based on the called party's availability status. When the called party is available, direct voice communication is established. When unavailable or refusing the call, the system automatically transitions to sending preconfigured messages to the mailbox system, providing flexibility in communication methods based on real-time conditions.
Solution Approach 2:
The system changes the communication parameter from direct voice call to preconfigured message delivery based on the called party's response. The calling party can select different message types (voice, text, video) and the system adjusts the delivery method accordingly, transforming the communication approach based on detected availability parameters.
2Reliability
If preconfigured messages are sent automatically upon call failure, then message delivery is ensured, but the calling party may not have time to prepare or select an appropriate message
Solution Approach 1:
The calling party preconfigures multiple messages before initiating a call attempt. These messages are stored and ready for automatic sending based on the called party's availability. This preliminary preparation eliminates the need for real-time message composition while ensuring reliable delivery, as the messages are already prepared in advance.
Solution Approach 2:
The system automatically selects and sends the appropriate preconfigured message based on the called party's availability status without requiring additional input from the calling party at the moment of call failure. The preconfigured messages contain placeholders that are automatically filled with call details, providing self-service functionality.
3Adaptability or versatility
If multiple message types (voice, text, video) are supported, then communication versatility is improved, but system complexity increases
Solution Approach 1:
The system is designed to handle multiple message types (voice, text, video) through a unified architecture. The same core functionality of detecting called party availability and automatically sending messages applies to all message types, with the system adapting to the selected type rather than requiring separate systems for each format.
4Measurement precision
If messages are sent to the mailbox system with call forwarding indication, then accurate delivery is ensured, but the mail system's translation component may misinterpret the message
Solution Approach 1:
The system acts as an intermediary between the calling party and the mailbox system. It sends the preconfigured message along with specific indicators about the original call context, preserving the intended meaning while enabling the mailbox system to properly interpret and deliver the message without misinterpretation by translation components.
Data Source
AI summary
Methods and systems are described for allowing a calling party to provide a provisional message for a called party. In one aspect, when the calling party places a call to the called party and does not receive an answer, the calling party may choose to have the provisional message delivered.