Predictive Vehicle Servicing for Service Matching and Parts Availability
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Solution Overview
Problem
Vehicle operators face inefficiencies and delays when servicing vehicles due to manual contact with service facilities, missed cost savings, and supply chain issues, leading to longer turnaround times and inconvenience.
Innovation Solution
A predictive service presentation engine and predictive component provision engine that utilize vehicle sensors to analyze data, provide service information to operators, and manage component replacement schedules, allowing for informed decisions and streamlined service processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If vehicle operators manually contact service facilities to schedule servicing, then they can obtain service information, but it consumes excessive time and effort
Solution Approach 1:
The system enables self-service by automatically presenting service information to vehicle operators through their computing devices. The predictive service presentation engine pushes relevant service information without requiring operators to manually contact facilities, thus resolving the contradiction between information accessibility and time consumption.
Solution Approach 2:
The patent introduces a predictive service presentation engine as an intermediary between service facilities and vehicle operators. This mediator automatically matches operators with suitable facilities based on vehicle data and service needs, eliminating the time-consuming manual search process while ensuring comprehensive information delivery.
2Loss of energy
If operators contact multiple service facilities to compare options, then they can find cost savings, but the process becomes more complex and time-consuming
Solution Approach 1:
The system merges multiple service facility options into a single automated presentation process. Instead of requiring operators to individually contact and compare multiple facilities, the predictive engine consolidates and presents multiple service options with cost comparisons in one automated interaction, reducing process complexity while maintaining cost savings opportunities.
Solution Approach 2:
The system performs preliminary actions by pre-identifying and pre-comparing service options before the operator needs to make a decision. The predictive engine proactively gathers service information, compares costs across facilities, and presents the best options in advance, eliminating the need for operators to manually conduct complex comparisons.
3Reliability
If component replacement is delayed due to supply chain issues, then service facilities can manage inventory better, but vehicle turnaround time increases
Solution Approach 1:
The predictive component provision engine performs preliminary actions by identifying component replacement needs before they become critical. The system proactively orders components in advance based on predictive analytics, ensuring availability when needed and preventing delays in vehicle service while helping facilities manage inventory more effectively.
Solution Approach 2:
The system implements feedback loops where service data and component usage patterns are continuously analyzed to improve predictive accuracy. This feedback mechanism enhances both component availability and service speed by learning from historical data to make more accurate predictions about when components will be needed, optimizing both reliability and productivity.
Data Source
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AI summary
In some examples, a system accesses service facility information relating to a plurality of vehicle service facilities, and determines, based on the vehicle component information and the service facility information, at least one vehicle service facility of the plurality of vehicle service facilities that is able to perform servicing of the one or more vehicle components. The system causes presentation, in a user interface, of service information relating to vehicle component servicing to be provided by the at least one vehicle service facility.