Predictive Watch Face Interface for Decentralized IT Management

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Solution Overview

Problem

There is a need for a decentralized solution to manage information technology resources and issues, such as technical support and equipment provisioning, that can be accessed and handled on-the-go, away from centralized control centers, as businesses become more agile and management becomes decentralized.

Innovation Solution

A predictive watch face interface system that includes a watch device with a processor, memory, and wireless network interface, which receives historical and predictive data sets, renders them on a display, and allows users to input notifications that are transmitted to a server to create tasks in task-management application software, enabling real-time monitoring and management of IT resources.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If IT resource management is centralized in control centers, then system control and coordination are improved, but accessibility and responsiveness for on-the-go management deteriorate

Engineering Contradiction:
ImproveAccessibility of IT resource managementVSAvoidSystem architecture complexity
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The system segments IT resource management functionality between a centralized server (for data storage and task management) and a distributed wearable watch device (for monitoring and interaction). This allows users to access management capabilities portably while maintaining centralized control, resolving the contradiction between accessibility and system coordination.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The wearable watch device acts as an intermediary between users and the centralized IT resource management system. It provides portable access to monitoring capabilities and enables users to interact with the system on-the-go, while the server handles complex management operations, thus improving accessibility without requiring full decentralization.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Loss of information

If historical and predictive data are displayed on a wearable device display, then real-time monitoring capability is improved, but information overload and readability deteriorate

Engineering Contradiction:
ImproveInformation completeness for monitoringVSAvoidData readability on display
Core Design Contradiction:
Loss of informationVSEase of operation

Solution Approach 1:

The system extracts and displays only the most critical information elements on the wearable device display, such as breach indicators and key metrics, while storing comprehensive historical and predictive data on the server. This selective extraction maintains information completeness for monitoring while ensuring readability on the limited display space.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The system transitions detailed data visualization from the two-dimensional wearable display to the three-dimensional physical space of a connected mobile device or server interface. The wearable device provides alerts and summaries, while users can access detailed visualizations on their phones or computers, effectively moving complex data to another dimension where it can be fully rendered.

Inventive Principle:
Principle #17Another dimension (Dimensionality change)

3Reliability

If predictive breach indicators are provided on the watch face, then proactive issue management is improved, but false alarms and user alertness deteriorate

Engineering Contradiction:
ImprovePredictive accuracy for breach detectionVSAvoidFalse alarm impact on user
Core Design Contradiction:
ReliabilityVSObject-affected harmful factors

Solution Approach 1:

The system implements feedback mechanisms where predictive breach indicators are continuously refined based on actual breach outcomes and user responses. When users interact with or dismiss alerts, this feedback is used to adjust prediction algorithms and threshold settings, improving predictive accuracy while reducing false alarms over time.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The system performs preliminary analysis and filtering of potential breaches on the server before presenting indicators to the user. Predictive models pre-process data to identify genuine risks, and only high-confidence predictions are transmitted to the wearable device for user notification, reducing false alarms while maintaining proactive detection capabilities.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS11003318B2Predictive watch face interface
Publication Date: 2021.05.11 SERVICENOW INC
  • US11003318B2 patent drawing
  • US11003318B2 patent drawing
  • US11003318B2 patent drawing

AI summary

Systems, methods, and media related to utilizing a wearable device to monitor a remote system include receiving historical data related to operation of a remote system. The historical data includes recorded events occurring in the past. Predictive data is also received. The predictive data relates to operation of the remote system. Moreover, the predictive data includes an indicator of a predicted breach of a condition in the future. The historical and predictive data is displayed on the wearable device along with a graphical indicator for the predicted breach.