Operational Preference Database for Multi-System Telecommunication Access
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Solution Overview
Problem
Users face inefficiencies when interacting with multiple voice mail and telecommunication systems due to varying access operations across different manufacturers, requiring users to remember multiple sets of operations, which limits their usage to only one or two systems.
Innovation Solution
A method and apparatus that allows users to establish and store operational preferences across multiple telecommunication response systems, enabling these systems to interpret user operations consistently, using a database to translate voice commands and DTMF tones into standardized actions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users interact with multiple telecommunication response systems from different manufacturers, then system versatility and coverage are improved, but operational complexity and user burden increase due to varying access operations
Solution Approach 1:
The patent introduces an intermediary layer (operational preference database and translation mechanism) between the user and multiple telecommunication response systems. This intermediary stores user-selected operational preferences and translates them into system-specific commands, allowing users to interact with multiple systems using a consistent set of operations without directly encountering the complexity of different manufacturer-specific protocols.
Solution Approach 2:
The patent creates a universal operational interface that works across multiple telecommunication response systems. By establishing operational preferences that can be applied universally, the system enables a single set of user operations to function across different manufacturers' systems, eliminating the need for users to learn multiple different operational sets while maintaining compatibility with various systems.
2Adaptability or versatility
If users memorize multiple sets of operations for different voice mail systems, then access to multiple systems is enabled, but user efficiency and productivity decrease
Solution Approach 1:
The patent applies preliminary action by having users establish and store their operational preferences in advance before interacting with multiple telecommunication response systems. The system stores these pre-selected preferences and automatically applies them when the user interacts with different systems, eliminating the need for users to memorize and recall different operational sets for each system during actual use.
Solution Approach 2:
The patent enables self-service by allowing the system to automatically retrieve and apply the user's operational preferences without requiring manual intervention. When a user interacts with a telecommunication response system, the system automatically accesses the stored preferences and translates them into the appropriate system-specific operations, freeing the user from the burden of remembering different operational protocols.
3Ease of operation
If manufacturers maintain consistent access operations across generations of their systems, then ease of operation is improved, but adaptability to different manufacturers and systems is reduced
Solution Approach 1:
The patent applies local quality by allowing each telecommunication response system to maintain its own unique operational characteristics and protocols while the user interface adapts locally to present a consistent operational preference based on what the user has selected. Each system retains its manufacturer-specific functionality, but the system automatically adjusts the interface to match the user's preferred operations for that particular system.
Solution Approach 2:
The patent introduces dynamics by making the operational interface adaptive rather than static. The system dynamically adjusts the operational commands based on the user's selected preferences and the specific telecommunication response system being accessed. This allows the interface to change its behavior dynamically to match both the user's preferences and the target system's requirements, achieving consistency from the user's perspective while maintaining system-specific adaptability.
Data Source
AI summary
A method and apparatus for determining operational preferences for a user access to a plurality of telecommunication response systems designating by the user that user operations of one of the plurality of telecommunication response systems will be the operational preferences of the user for all of the plurality of telecommunication response systems; storing the operational preferences for the user; accessing the stored operational preferences by a second one of the plurality of telecommunication response systems for use in communicating with the user during interactions with the user by the second one of plurality of telecommunication response systems; and interpreting user operations by the second one of plurality of telecommunication response systems using the accessed operational preferences.