Preloaded Call Content for Mobile Caller Credibility Screening
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Solution Overview
Problem
Mobile device users face challenges in identifying and managing unwanted calls, such as spam and scam calls, due to limited real-time tools for assessing caller credibility, leading to a high percentage of unanswered business calls.
Innovation Solution
A method and system that utilize a content delivery network to pre-load and deliver call content to mobile devices, including assigning IP addresses and user identifiers, establishing secure communication channels, and routing calls, allowing users to view call content before answering, thereby enhancing call management and user decision-making.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If caller ID or other data services are used to display call sources, then users can identify whether to answer the call, but users still lack sufficient information to assess caller credibility and distinguish spam/scam calls from legitimate calls
Solution Approach 1:
The system performs preliminary actions by pre-loading call content data to the mobile device before the actual call is made. This allows the user to view company information, logos, and other credibility indicators in advance, enabling informed decisions about whether to answer the call without requiring complex real-time analysis during the call itself.
Solution Approach 2:
A content delivery device acts as an intermediary between the enterprise device and the mobile device. This intermediary pre-delivers call content data (company information, logos, credentials) to the mobile device, enabling users to assess caller credibility without adding complexity to the mobile device's call management system.
2Productivity
If users wait for calls to be answered to determine legitimacy, then call assessment can be thorough, but 90 percent of business calls go unanswered resulting in loss of potential legitimate calls
Solution Approach 1:
The system delivers call content data to the mobile device in advance of the call, allowing users to assess caller legitimacy before answering. This preliminary information provision enables users to confidently answer more calls by pre-verifying caller identity and credentials, thereby increasing the call answer rate without sacrificing assessment reliability.
3Reliability
If additional content is shared during calls to demonstrate credibility, then caller reputation can be established, but call duration and user decision time increase
Solution Approach 1:
By pre-loading and delivering call content data to the mobile device before the call occurs, the system eliminates the need to share credibility-demonstrating content during the call itself. Users have already viewed company information, logos, and credentials in advance, so credibility verification is completed beforehand rather than consuming call time.
Solution Approach 2:
The system separates the credibility verification process from the actual call by delivering call content data in advance. This segmentation allows users to complete their assessment of caller legitimacy before answering, eliminating the time loss that would occur if credibility information needed to be shared during the call itself.
Data Source
AI summary
One example method of operation may include one or more of identifying a calling device number of a calling device, matching the calling device number with one or more of a plurality of enhanced call content profiles, selecting, based on a call identifier, one of the enhanced call content profiles comprising enhanced call content intended for one or more call recipient device numbers, and forwarding the enhanced call content associated with the selected enhanced call content profile to one of the call recipient devices.