Premises Gateway Service Management for Voice-Controlled Networks
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Solution Overview
Problem
Current service management systems for digital homes and enterprises are complex, requiring sophisticated user intervention for managing voice-controlled application services, and existing architectures often centralize application service logic in network operations centers, making it difficult for users and service providers to manage and support new services at the customer premises.
Innovation Solution
A service management system with gateway devices at user premises that provide voice-controlled application services, including authentication, service configuration, and management, allowing for decentralized execution of application services and secure communication, enabling users to manage and control services locally without extensive technical knowledge.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If application service logic is centralized in network operations centers, then network control and security are improved, but service management complexity and user intervention requirements increase
Solution Approach 1:
An application service gateway is introduced as an intermediary device at the customer premises that bridges the network operations center and local digital devices. The gateway receives service logic from the network, executes it locally, and manages digital devices, thereby maintaining network control while reducing management complexity for users.
Solution Approach 2:
The service management function is segmented into two parts: centralized service logic delivery from the network operations center and local execution through the application service gateway. This segmentation allows network control to be maintained centrally while local device management is handled autonomously at the premises.
2Adaptability or versatility
If more digital devices and services are added to the digital home, then functionality and user needs coverage are improved, but system complexity and difficulty of management increase
Solution Approach 1:
The application service gateway autonomously executes service logic and manages digital devices without requiring user intervention. The gateway automatically configures services, monitors device status, and coordinates with the network operations center, enabling the system to manage itself and freeing users from complex management tasks.
Solution Approach 2:
The gateway acts as an intermediary between users and the complex array of digital devices, abstracting away management complexity while enabling diverse functionality. Users interact with simple service requests rather than directly managing individual devices or configurations.
3Adaptability or versatility
If robust functionality is provided in home gateway devices, then service capabilities are improved, but user burden for managing and provisioning increases
Solution Approach 1:
The application service gateway is designed to autonomously provision and manage robust service functionalities. It automatically receives service logic from the network, configures itself, and manages local devices without requiring users to perform technical provisioning tasks, thereby providing rich functionality while eliminating user burden.
Solution Approach 2:
The complex service management and provisioning functions are extracted from the user domain and placed in the application service gateway. Users are relieved of management responsibilities while the gateway maintains robust functionality by executing service logic and managing devices autonomously.
Data Source
AI summary
A service management system communicates via wide area network with gateway devices located at respective user premises. The service management system remotely manages delivery of application services, which can be voice controlled, by a gateway, e.g. by selectively activating/deactivating service logic modules in the gateway. The service management system also may selectively provide secure communications and exchange of information among gateway devices and among associated endpoint devices. An exemplary service management system includes a router connected to the network and one or more computer platforms, for implementing management functions. Examples of the functions include a connection manager for controlling system communications with the gateway devices, an authentication manager for authenticating each gateway device and controlling the connection manager and a subscription manager for managing applications services and/or features offered by the gateway devices. A service manager, controlled by the subscription manager, distributes service specific configuration data to authenticated gateway devices.