Premises Gateway Service Logic for Secure Voice Service Management
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Solution Overview
Problem
Current service management systems for digital homes and enterprises are complex, requiring sophisticated user intervention for managing voice-controlled application services, and existing architectures often centralize application service logic in network operations centers, making it difficult for users and service providers to manage and support new services at the customer premises.
Innovation Solution
A service management system that employs gateway devices at user premises to provide voice-controlled application services, featuring a router, authentication manager, and service manager for distributed service logic, enabling local execution of application services and secure communication through a wide area network, with a graphical user interface for voice-controlled management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If application service logic is centralized in network operations centers, then network control and security are improved, but service management complexity and user intervention requirements increase
Solution Approach 1:
The patent introduces a service gateway as an intermediary device that bridges the network operations center and the digital home environment. The gateway executes application services locally at the customer premises, eliminating the need for users to directly manage complex network services while maintaining centralized provisioning through the network operations center. This intermediary approach resolves the contradiction by providing both centralized control and simplified user experience.
2Adaptability or versatility
If more digital devices and services are added to the digital home, then functionality and user needs coverage are improved, but system complexity and difficulty of management increase
Solution Approach 1:
The service gateway automatically performs service deployment, configuration, and management tasks without requiring user intervention. Application services are provisioned by the network operations center and automatically executed at the gateway, which handles all complexity of managing multiple digital devices and services. This self-service mechanism allows the system to adapt to various user needs while maintaining ease of operation.
3Ease of operation
If service logic is distributed to gateway devices at user premises, then ease of service deployment is improved, but network security requirements and authentication complexity increase
Solution Approach 1:
The system performs preliminary authentication and authorization actions through the authentication manager before deploying services to the gateway. The gateway device is pre-configured with security credentials and the authentication manager verifies service provider credentials in advance. This preliminary security setup enables easy service deployment while maintaining strong network security controls.
Data Source
AI summary
A service management system communicates via wide area network with gateway devices located at respective user premises. The service management system remotely manages delivery of application services, which can be voice controlled, by a gateway, e.g. by selectively activating/deactivating service logic modules in the gateway. The service management system also may selectively provide secure communications and exchange of information among gateway devices and among associated endpoint devices. An exemplary service management system includes a router connected to the network and one or more computer platforms, for implementing management functions. Examples of the functions include a connection manager for controlling system communications with the gateway devices, an authentication manager for authenticating each gateway device and controlling the connection manager and a subscription manager for managing applications services and/or features offered by the gateway devices. A service manager, controlled by the subscription manager, distributes service specific configuration data to authenticated gateway devices.