Prepaid Account Concurrent Call Handling via Incremental Balance Deduction
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Solution Overview
Problem
Prepaid service systems face challenges in managing multiple simultaneous callers from a single account balance, as existing systems often lock accounts, preventing incremental drawdowns and automatic recharges, which can lead to service disruptions and inefficient resource allocation.
Innovation Solution
A prepaid service system that employs a call processing module to divide service periods into increments, track total burn rates for simultaneous users, and automatically recharge accounts, allowing incremental deductions and concurrent user handling, ensuring continuous service and efficient resource management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the prepaid account is locked during service provision, then call processing is simplified and account balance management is easier, but multiple simultaneous callers cannot draw down the account balance
Solution Approach 1:
The service period is divided into multiple service increments, allowing the account balance to be allocated and deducted incrementally for each caller. This segmentation enables multiple simultaneous callers to share the account balance without requiring the account to be locked, thus resolving the contradiction between simplified call processing and multiple caller support.
2Productivity
If the account balance is allocated to a single user, then service provision is straightforward, but simultaneous users cannot share the account balance
Solution Approach 1:
The system dynamically allocates and deducts account balance increments to multiple simultaneous callers based on their service needs. The account balance is not statically assigned to a single user but is dynamically shared among multiple users, allowing the system to maintain service provision efficiency while supporting account sharing.
3Device complexity
If manual account management is used, then system complexity is reduced, but service continuity and resource allocation efficiency decrease
Solution Approach 1:
The system automatically monitors account balances, allocates service increments, and manages multiple simultaneous callers without manual intervention. This self-service capability ensures service continuity and efficient resource allocation while maintaining relatively simple system architecture, resolving the contradiction between system complexity and service reliability.
Data Source
AI summary
Prepaid services include associating a plurality of users with a prepaid services account. The account is configured to track a prepaid balance associated with the account as well as to allow at least a subset of the plurality of users associated with the account to draw down the prepaid balance at least generally at the same time. Drawing down the prepaid balance includes allocating a portion of the prepaid balance to each respective user, monitoring a provision of service, and repeating, selectively, the allocating and monitoring.