Presence-Based Communication Routing Service
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Solution Overview
Problem
Current communication systems fail to provide robust connectivity and personalized routing of calls between wireless and wireline devices, leading to poor perceived quality of service due to lack of integration and regulation of wireless and wireline networks, resulting in missed calls and irrelevant voicemails.
Innovation Solution
Implementing a presence-based communication routing service that utilizes femtocell presence conditions and subscriber-specific routing preferences to direct incoming communications to the most appropriate device within a confined wireless environment, whether owned or leased by the subscriber, ensuring improved connectivity and service quality.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If wireless and wireline networks operate independently without integration, then each network can provide personalized services within its domain, but connectivity reliability deteriorates due to inability to route calls appropriately across domains
Solution Approach 1:
The patent merges wireless and wireline networks into a unified communication system with a common routing server that coordinates call routing across both domains. The routing server integrates presence information from wireless devices and wireline devices to make intelligent routing decisions, combining the strengths of both networks while maintaining their operational independence through standardized interfaces.
Solution Approach 2:
The routing server performs multiple functions including receiving presence information from both wireless and wireline networks, determining routing decisions based on subscriber preferences and current device availability, and directing calls to appropriate devices regardless of network domain. This universal routing mechanism handles various call scenarios (mobile-to-mobile, mobile-to-wireline, wireline-to-mobile) through a single integrated system.
2Adaptability or versatility
If the system integrates multiple networks and devices for unified routing, then connectivity and service quality improve, but system complexity increases
Solution Approach 1:
The routing server acts as an intermediary between wireless networks, wireline networks, and end devices. It receives presence information from various sources, processes routing logic based on subscriber preferences and real-time device availability, and directs calls to appropriate destinations. This intermediary abstracts the complexity from individual networks while providing unified adaptability across the entire communication ecosystem.
Solution Approach 2:
The system dynamically changes routing parameters based on real-time presence information and subscriber preferences. The routing decision varies according to the current state of devices (available, unavailable, do-not-disturb), the type of call being made, and pre-configured user preferences. This parameter-driven approach enables high adaptability without requiring complex hard-coded routing logic for each scenario.
3Reliability
If calls are routed without knowledge of subscriber presence and device location, then routing simplicity is maintained, but service quality deteriorates due to missed calls and irrelevant voicemails
Solution Approach 1:
The system performs preliminary actions by collecting and storing presence information from wireless and wireline devices before calls are routed. Subscriber preferences regarding call routing are pre-configured and stored in the routing server. When a call arrives, the system quickly retrieves pre-stored presence data and preferences to make immediate routing decisions, ensuring high call delivery reliability without real-time information gathering delays.
Solution Approach 2:
The routing system continuously receives feedback in the form of presence information from devices and networks, updating its understanding of device availability and location. This feedback loop enables the system to adapt routing decisions to current conditions, ensuring calls are directed to available devices while respecting subscriber preferences. The feedback mechanism maintains call delivery reliability by responding to real-time changes in device presence.
Data Source
AI summary
Customized communication routing and regulation thereof are provided. The routing of an incoming communication to a device, wireless or wireline, is based on a routing preference and a presence condition of a mobile device in a home or visited wireless environment served by a confined-coverage access point (AP). The routing preference can be configured for a device that operates in the home or visited wireless environment. The confined-coverage AP can be owned or leased by a subscriber associated with the incoming call or by a third party. Provisioning of routing of incoming call based on a third-party confined-coverage AP can be event-based. Add-on services can be provisioned and configured; screening of incoming call(s) based on screening rule(s) specific to a confined-coverage AP is provided. Customized communication routing to equipment that operates in a confined-coverage area served by a third-party confined-coverage AP can be canceled.