Centralized Presentation Server Pushing Content to IP Phones
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Solution Overview
Problem
Current web-based technologies require users to actively locate and access information, which can be inefficient and unsuitable for situations requiring personalized content delivery, such as hotel concierge services, where human intelligence is needed to provide tailored recommendations.
Innovation Solution
A presentational system that allows content to be created and uploaded to a central presentation server, which can then push multimedia content to client devices without user intervention, using a program sequencer to order and time content, and a control client to manage distribution, ensuring compatibility and synchronization.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional web-based technologies are used where users actively locate and access information, then user autonomy and flexibility are improved, but user burden and complexity increase
Solution Approach 1:
The patent inverts the traditional web interaction model where users pull information by having the server push information to users automatically. The presentation server proactively pushes content to client devices without requiring users to navigate, search, or request information, thereby reducing user burden while maintaining personalized content delivery through automated intelligent agents
Solution Approach 2:
The system employs intelligent agents that autonomously locate, select, and deliver appropriate presentations to users based on contextual understanding of user needs. The agents independently navigate the presentation repository, make selection decisions, and manage content delivery without requiring user intervention or manual information seeking
2Adaptability or versatility
If personalized content delivery is implemented through intelligent agents, then content relevance and user experience are improved, but system complexity increases
Solution Approach 1:
The system divides the complex task of personalized content delivery into separate functional modules: intelligent agents for contextual understanding and selection, a presentation repository for content storage, and a push mechanism for content delivery. This segmentation allows each component to specialize in specific functions, managing overall system complexity while enabling sophisticated personalized content delivery
Solution Approach 2:
Intelligent agents serve as intermediaries between users and the presentation repository, translating user contextual needs into appropriate content selections. These agents mediate the interaction by autonomously navigating the repository, selecting relevant presentations, and delivering content, thereby simplifying the user interface while maintaining high adaptability to user needs
3Productivity
If multimedia content is pushed to client devices without user intervention, then content delivery efficiency is improved, but user control and customization options decrease
Solution Approach 1:
The system performs preliminary actions by pre-processing and pre-selecting appropriate presentations based on user profiles, contextual information, and content metadata before push delivery. Intelligent agents prepare and queue relevant content in advance, enabling efficient push delivery of personalized content that aligns with user needs while maintaining the appearance of automated efficiency
Solution Approach 2:
The system incorporates feedback mechanisms where user interactions with pushed presentations are monitored and used to refine future content selections. Intelligent agents learn from user behavior patterns, feedback responses, and engagement metrics to improve the accuracy of content personalization over time, balancing automated delivery efficiency with user control through adaptive learning
Data Source
AI summary
A system and method for providing a presentation to a display client (104). In one illustrative embodiment, the display client (104) can be an IP phone. The presentation can be provided over a network from a central location without requiring end user (102) action at the IP phone. The presentation can be modified for optimal display based on the capabilities of the specific IP phone (104) without affecting the quality of the presentation for other device types. The devices (104) capable of viewing the presentation can include desk display telephones, cellular telephones, smart phones, portable computers, PCs, and possibly other appropriate network-enabled devices. Centrally controlled presentations can be pushed to an individual device, group of devices, and/or all devices site-wide. In some applications, the display client can be used to provide user selections in response to the provided presentation.