Presenter System for Alternative Product Provision
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Solution Overview
Problem
Existing systems lack an efficient mechanism to provide users with alternative products or services when their initial preferences are unavailable, leading to suboptimal user experiences and reduced business opportunities for service providers.
Innovation Solution
A management system that includes a presenter function, which searches for and presents alternative products or services from partner providers when the user's initial choice is not available, allowing users to access these alternatives through a single interface while enabling partner operators to increase occupancy and revenue.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a search is conducted for products provided by multiple providers and users are encouraged to purchase from specific providers, then business opportunities for providers are increased, but users cannot access alternative products when their initial choice is unavailable
Solution Approach 1:
The presentation device is configured to serve multiple functions: it presents products from the provider the user accessed first, and alternatively presents products from other providers when the initial provider's products are unavailable. This multi-functionality allows the system to adapt to different availability scenarios while maintaining a single point of access for users.
Solution Approach 2:
The presentation device acts as an intermediary between users and multiple providers. It mediates the product presentation process by selectively presenting products from different providers based on availability, thereby connecting users to suitable products without requiring users to manually search multiple provider interfaces.
2Reliability
If the system only presents products from the first accessed provider, then provider loyalty is strengthened, but user satisfaction decreases when products are unavailable
Solution Approach 1:
The system prepares alternative product options in advance from other providers, so when the first provider's products are unavailable, users are immediately presented with alternatives without experiencing disruption or dissatisfaction. This cushioning effect prevents the negative impact of product unavailability.
3Adaptability or versatility
If multiple provider interfaces are required for product search, then comprehensive product coverage is achieved, but system complexity increases
Solution Approach 1:
The system merges the product presentation functionality of multiple providers into a single presentation device interface. Instead of requiring users to access separate interfaces for each provider, the consolidated device presents products from multiple providers in a unified manner, reducing system complexity from the user's perspective while maintaining comprehensive product coverage.
Data Source
AI summary
An apparatus includes a presenter. The presenter presents, as an option, a first product to be provided by a first provider to a user. The first provider is a provider accessed by the user. The presenter presents, as an option, a second product to be provided by a predetermined second provider to the user if it is not possible to provide the first product.