Print Image Notifications for Subscription Cancellation Retention
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Solution Overview
Problem
Existing subscription services for image forming apparatuses fail to effectively improve customer satisfaction, particularly for heavy users who unsubscribe or switch plans, as conventional notifications are often irrelevant or unengaging.
Innovation Solution
An image forming apparatus equipped with memory and processing units that store print data during service use, determine service termination, and output personalized images or QR codes to express gratitude, thereby enhancing user engagement and satisfaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional notification methods are used to inform users of alternative pricing plans, then information is provided to users, but customer satisfaction is not improved for heavy users who already know the plans
Solution Approach 1:
The system performs preliminary actions by storing print image data during the subscription period and preparing personalized notifications in advance. When unsubscription is detected, the system immediately outputs pre-prepared images based on stored data, ensuring timely and relevant communication without requiring real-time data collection or generic notifications.
Solution Approach 2:
The notification system serves itself by automatically utilizing the image forming apparatus's own stored print data to generate personalized notifications. The system extracts meaningful information from its own operational history and creates tailored messages without requiring external data sources or manual user input, making the notification process self-sufficient and highly relevant.
2Adaptability or versatility
If generic pricing plan information is provided to all users, then information is delivered, but the notification becomes irrelevant for users who already know the plans or are considering replacement
Solution Approach 1:
The system applies local quality by customizing notifications based on individual user characteristics and usage patterns. Instead of delivering uniform information to all users, the system analyzes each user's specific print history, usage frequency, and preferences to generate personalized notifications that resonate with their individual needs and situations.
Solution Approach 2:
The system incorporates feedback mechanisms by analyzing user behavior patterns and usage data to refine notification content. The stored print image data serves as feedback about user preferences and usage patterns, enabling the system to adjust notification strategies based on actual user behavior rather than assumptions.
Data Source
AI summary
The image forming apparatus comprising: one or more memory devices that store a set of instructions; and one or more processors that execute the set of instructions to: store data relating to a print image printed during use of a subscription service relating to the image forming apparatus; determine whether or not input for stopping the use of the subscription service has been accepted; and output an image based on at least part of the data upon determining that the input has been accepted.