Printer Error Display Control Based on Consumable Service Contracts
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Solution Overview
Problem
Existing printing devices lack the ability to flexibly provide users with information on failures based on their contract status and communication state, leading to unnecessary information being displayed to users who have not contracted for consumable delivery services.
Innovation Solution
A printing control apparatus that includes a processor to obtain contract information, perform transmission processing, and control display units to show error information only when a contract is in place, thereby preventing unnecessary error displays.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If error information is always displayed to users, then users can be informed of all failures, but non-contracted users receive unnecessary information causing information overload
Solution Approach 1:
The patent applies local quality by differentiating the display behavior based on user contract status. Contracted users receive comprehensive error information including transmission failures, while non-contracted users receive filtered information excluding unnecessary error details. This selective information delivery is achieved through the display control unit that checks contract status and adjusts error message display accordingly, ensuring each user group receives appropriately tailored information quality.
2Reliability
If transmission processing is performed for all error events, then complete monitoring is achieved, but communication resources are wasted for non-contracted users
Solution Approach 1:
The patent implements dynamics by making the transmission processing behavior adaptive based on contract status. The system dynamically adjusts whether to perform transmission processing for specific error types (particularly authentication errors) based on whether the user has a contracted service. This dynamic control allows the system to maintain reliable monitoring for contracted users while conserving communication resources for non-contracted users, achieving flexible resource allocation based on real-time user conditions.
3Loss of information
If comprehensive error information is provided to all users, then complete transparency is achieved, but user experience deteriorates due to unnecessary notifications
Solution Approach 1:
The patent applies local quality by tailoring the information delivery to the specific needs and contract status of different user groups. The display control unit implements differentiated display logic where contracted users see comprehensive error information for troubleshooting and awareness, while non-contracted users see simplified information that avoids unnecessary concerns. This localized information quality optimization directly improves user experience by eliminating noise for non-contracted users while maintaining transparency for contracted users.
Data Source
AI summary
A printing control apparatus includes: at least one memory and at least one processor which function as: an obtaining unit configured to obtain contract information indicating a contract status about use of a specific service relating to a delivery of a consumable for use in printing; a processing unit configured to perform transmission processing of transmitting status information on the printing control apparatus to a server system after a specific event has occurred; and a display control unit configured to perform control such that, in a case where an error of failing the transmission processing after the occurrence of the specific event has occurred, predetermined information on the error is not displayed on a display unit if there is no contract with the specific service, and the predetermined information is displayed if there is a contract with the specific service, based on the contract status indicated by the contract information.