Multifunction Printer Malfunction Display Segmentation
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Solution Overview
Problem
Users of multifunction printers face difficulties in finding relevant troubleshooting instructions for specific malfunctions, as existing systems display a list of instructions for multiple malfunctions, making it hard to identify the correct guidance for the function they want to use.
Innovation Solution
A multifunction printer with a malfunction detecting section and display controller that displays specific malfunction messages and troubleshooting instructions relevant to the selected function, allowing users to efficiently identify and address issues related to the function they are using.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a list of troubleshooting instructions for multiple malfunctions is displayed, then comprehensive malfunction information is provided, but the user has difficulty finding the relevant instruction for the specific function they want to use
Solution Approach 1:
The troubleshooting instructions are segmented by function type (copying, scanning, printing, faxing). When a user selects a specific function, only the troubleshooting instructions related to that function are displayed, rather than showing all possible malfunction instructions at once. This segmentation allows comprehensive information to be available while making it easy for users to find relevant instructions for their specific issue.
2Reliability
If troubleshooting instructions for all malfunctions are displayed at once, then complete diagnostic information is available, but the device complexity increases and user confusion increases
Solution Approach 1:
The display interface is made dynamic by allowing users to select different function types (copying, scanning, printing, faxing). Based on the user's selection, the system dynamically displays only the relevant troubleshooting instructions for that function. This dynamic approach maintains complete diagnostic information availability while reducing interface complexity and user confusion by showing only pertinent information at any given time.
Data Source
AI summary
A multifunction printer is capable of performing a plurality of functions. Each function is performed by a corresponding device incorporated in the multifunction printer. The multifunction printer includes a display unit, a malfunction detecting section, and a display controller. The malfunction detecting section is configured to detect a malfunction that has occurred within the multifunction printer. When one of the plurality of functions is selected, if the malfunction detecting section has detected the malfunction, the display controller causes the display unit to display a malfunction message indicative of the malfunction.