Support Program Automates Printer Server Access
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Solution Overview
Problem
Existing systems require users to manually enter access information to access a server, increasing the effort required to access services provided by a server, especially when using an OS-standard general-purpose print program.
Innovation Solution
A support program is implemented on an information processing device that automatically obtains access information from a connected printer using connection information, allowing the device to access a server and display service information provided by the server.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users manually enter access information to access a server, then the access process can be completed, but the user effort and time required increase
Solution Approach 1:
The support program automatically obtains access information from the printer without requiring manual user input. The program queries the printer for connection information and uses it to access the server autonomously, making the system self-serve the access information retrieval function.
Solution Approach 2:
The access information is obtained in advance by the support program before the user needs to access the server. The program proactively retrieves connection information from the printer and prepares the access credentials, so when server access is needed, the information is already available.
2Ease of operation
If a support program automatically obtains access information from the printer, then user effort is reduced, but the device complexity increases
Solution Approach 1:
The support program serves multiple functions: it acts as a bridge between the printer and server, manages connection information retrieval, handles authentication, and facilitates service access. By consolidating these functions into a single support program, the overall system complexity is managed despite the added automation capabilities.
Data Source
AI summary
A non-transitory computer-readable storage medium stores computer-readable instructions that are executable by a computer of an information processing device and compatible with a printer. The instructions realize a support program supporting a general-purpose print program incorporated in advance in an operating system of the information processing device and is configured to, when executed by the computer, cause the information processing device to, in response to receiving a request for processing from the general-purpose print program when the operating system has accepted an activation instruction to activate the instructions with the printer selected, obtain, from the printer, access information used to access a server using connection information indicating a connection destination to which the printer is connected, obtain, from the server, service information regarding a service provided by the server and applied to the printer using the access information, and display information based on the service information.