Printer Error Alerts Controlled by Initial-Setup Completion
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Solution Overview
Problem
Existing information processing apparatuses lack appropriate methods for notifying users of errors occurring during initial setup or factory reset processes in printing apparatuses.
Innovation Solution
An information processing apparatus and program that control error notification based on the completion status of initial setting processes, providing user notifications only when necessary and allowing users to address errors during initial setup.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If error notification is provided during initial setting process, then user is informed of errors, but user experience deteriorates due to unnecessary notifications
Solution Approach 1:
The system performs preliminary classification of the operational state (initial setting vs. normal operation) before determining whether to notify the user. By checking whether the initial setting process has been completed beforehand, the system avoids notifying users of errors that occur during automated setup procedures, thereby improving user experience while maintaining error notification accuracy for relevant cases.
2Ease of operation
If error notification is suppressed during initial setting, then user experience improves, but error awareness is lost
Solution Approach 1:
The system applies different notification policies to different operational contexts. During initial setting processes, error notifications are suppressed to improve user experience. However, during normal operation modes, error notifications are provided to ensure users are informed of issues. This localized quality approach allows the system to optimize for user experience in setup contexts while maintaining full error awareness in operational contexts.
Data Source
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AI summary
A program that causes a computer of an information processing apparatus (100, 130) to execute a notifying step of, if an error is occurring in a printing apparatus (110) under non-completion of an initial setting process for the printing apparatus when the program (108) is operating on the information processing apparatus, executing a notification process for notifying a user of the error occurring in the printing apparatus on the basis of error information, the initial setting process being a process executed in response to the user turning on the printing apparatus for a first time after the printing apparatus is unpacked, and not executing the notification process if an error is occurring in the printing apparatus under completion of the initial setting process for the printing apparatus when the program is operating on the information processing apparatus.