Prioritized Message Transmission System

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Solution Overview

Problem

Existing methods for transmitting messages to employees fail to effectively prioritize messages based on both employer and employee preferences, leading to suboptimal engagement and action rates, as employee-driven prioritization may not align with employer vision, and employer-driven prioritization may disregard employee preferences.

Innovation Solution

A method and system that determine the priority of electronic messages by analyzing first parameters representing employer preferences, second parameters from employee feedback, and demographic attributes, using data structures and machine learning techniques to predict employee preferences and transmit messages accordingly.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If employee-driven prioritization is used, then employee preference is satisfied, but alignment with employer vision deteriorates

Engineering Contradiction:

Improveemployee preference satisfactionVSAvoidalignment with employer vision

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The patent merges employer-driven and employee-driven prioritization into a hybrid model. The system combines employer-defined factors (message importance, campaign priority) with employee feedback data (engagement history, preferences) to generate a unified prioritization score that satisfies both employer vision and employee preferences simultaneously.

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The system implements feedback loops where employee responses to messages (clicks, engagements, preferences) are continuously collected and used to refine prioritization algorithms. This feedback mechanism allows the system to adapt to employee preferences while maintaining employer-defined priorities, resolving the contradiction between employee satisfaction and employer alignment.

Inventive Principle:

Principle #23Feedback

2Reliability

If employer-driven prioritization is used, then employer vision is aligned, but employee preference is disregarded

Engineering Contradiction:

Improvealignment with employer visionVSAvoidemployee preference satisfaction

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The prioritization system is made dynamic by continuously adjusting weights between employer-defined factors and employee preference factors based on real-time data. The system can adapt the influence of employee preferences versus employer priorities dynamically, allowing employer vision to remain aligned while progressively incorporating employee preferences as more data becomes available.

Inventive Principle:

Principle #15Dynamics

Solution Approach 2:

The system changes parameters by adjusting the weighting coefficients in the prioritization algorithm. Employer-defined parameters maintain baseline importance while employee preference parameters are incrementally weighted based on engagement patterns, allowing the system to balance employer vision alignment with employee preference satisfaction through parameter optimization.

Inventive Principle:

Principle #35Parameter changes

3Device complexity

If traditional message transmission is used, then implementation simplicity is maintained, but engagement and action rates deteriorate

Engineering Contradiction:

Improvesystem implementation simplicityVSAvoidengagement and action rates

Core Design Contradiction:

Device complexityVSProductivity

Solution Approach 1:

The system performs preliminary actions by pre-processing and analyzing employee feedback data before message transmission. Engagement patterns, preferences, and behavioral data are collected and analyzed in advance to pre-calculate prioritization scores, enabling the system to maintain simplicity during actual message delivery while achieving high engagement rates through pre-computed personalized prioritization.

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS10089605B2Methods and systems for transmitting prioritized messages to employees

Publication Date: 2018.10.02 CONDUENT BUSINESS SERVICES LLC

AI summary

Disclosed are methods and systems for transmitting a first electronic message to an employee. The method further includes generating a first data structure based on one or more first parameters of one or more electronic messages, one or more demographic attributes associated with the employee and one or more second parameters representative of one or more feedbacks provided by the employee on each of the one or more electronic messages other than the first electronic message. The method further includes determining a priority of the first electronic message, wherein the determination of the priority comprises predicting the one or more second parameters associated with the employee for the first electronic message based on the one or more second data structures. The method further includes transmitting the first electronic message to the employee based on the determined priority of the first electronic message.