Privacy Management System for Automated Data Subject Access Requests
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Solution Overview
Problem
Existing systems are inadequate for timely and efficient processing of data subject access requests, particularly for large corporations that store data across multiple platforms, leading to challenges in complying with legal requirements for providing personal data information to individuals.
Innovation Solution
A privacy management computer system that receives and facilitates data subject access requests through a webform, automatically determines the request type, selects appropriate authentication methodologies, and executes workflows to verify identities and process requests, incorporating factors like location and request type to ensure compliance.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If existing systems are used to process data subject access requests, then manual processing can be performed, but the processing time exceeds legal deadlines and efficiency is low
Solution Approach 1:
The system enables automated self-service processing of data subject access requests through machine learning models that automatically classify request types, identify relevant personal data across multiple platforms, and generate compliance responses without extensive manual intervention, thereby improving efficiency and meeting legal deadlines
Solution Approach 2:
The system performs preliminary actions by pre-mapping personal data locations across multiple platforms before requests are received, and by pre-classifying potential request types based on stored data patterns, enabling faster response times when actual requests are submitted
2Quantity of substance
If data is stored across multiple platforms in large corporations, then data capacity and functionality are improved, but the complexity of locating and managing personal data increases
Solution Approach 1:
The patent implements a universal data mapping framework that creates a centralized view of personal data across multiple diverse platforms and systems, allowing the same management approach to be applied regardless of the underlying platform architecture, thereby reducing complexity while maintaining multi-platform data capacity
Solution Approach 2:
The system introduces an intermediary data mapping layer that sits between multiple storage platforms and the request processing system, translating diverse platform-specific data locations into a unified view that simplifies retrieval and management without reducing the underlying data capacity
3Productivity
If automated processing is implemented, then processing speed and efficiency improve, but the complexity of the system increases
Solution Approach 1:
The automated system is segmented into distinct functional modules including request intake, machine learning-based classification, data location identification, authentication, and response generation, allowing each component to be independently developed, tested, and maintained while working together to achieve high processing speeds
Data Source
AI summary
A privacy management system that is adapted for, in the course of processing a particular data subject access request, automatically determining a type of the data subject access request, such as: (1) a request to delete personal data of the requestor that is being stored by a particular organization; (2) a request to provide, to the requestor, personal data of the requestor that is being stored by the particular organization; (3) a request to update personal data of the requestor that is being stored by the particular organization; and (4) a request to opt out of having the particular organization use the requestor's personal information in one or more particular ways. After making this determination, the system may determine, based on the determined type of data subject access request, a particular workflow to follow in processing the data subject access request, and then execute the determined workflow.