Process Chart Updates Using User Inquiry Bottlenecks
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Solution Overview
Problem
Existing process charts may not be appropriate and lack support for updating, necessitating improvements to enhance their relevance and usability.
Innovation Solution
An information processing system that includes a first receiving unit for user inquiries and a process chart update unit to refine the chart based on user interactions, incorporating branch routes for difficult processes and utilizing AI for updates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a process chart is created to indicate a path of action until achieving an objective, then the user can follow a structured workflow, but the process chart may not be appropriate and lacks support for updating
Solution Approach 1:
The patent implements a dynamic process chart system that transitions from a static workflow diagram to an adaptable structure. The system receives user feedback messages during workflow execution and automatically updates the process chart to reflect actual user experiences, difficulties, and suggestions. This makes the process chart evolve over time, improving its appropriateness and usability for future users while maintaining structured workflow guidance.
2Ease of operation
If the process chart includes only a stem route, then the path of action is clear and simple, but it cannot address user difficulties or provide alternative paths
Solution Approach 1:
The patent segments the process chart into a stem route representing the standard workflow path and multiple branch routes representing alternative paths. The stem route maintains clarity for the primary workflow, while branch routes provide alternative paths for users encountering difficulties. Users can dynamically switch between stem and branch routes based on their needs, and the system can suggest appropriate branches based on user feedback about difficulties encountered.
3Adaptability or versatility
If the process chart is updated based on user feedback, then the chart becomes more appropriate and user-friendly, but the system complexity increases
Solution Approach 1:
The patent implements a feedback mechanism where users can send messages about their experiences, difficulties, and suggestions during workflow execution. The system collects this feedback and uses it to automatically update the process chart. This feedback loop enables continuous improvement of the process chart's relevance and appropriateness without requiring manual intervention, as the system autonomously processes user feedback and implements updates based on aggregated insights.
Solution Approach 2:
The system performs self-updating of the process chart by automatically processing user feedback messages and implementing necessary modifications without requiring external manual updates. The system monitors user interactions, identifies patterns in difficulties and suggestions, and autonomously adjusts the process chart structure, branch routes, and guidance information, reducing the need for complex manual update mechanisms.
Data Source
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AI summary
The present invention makes it possible to assist the update of a process table. In a CPU 11 of a management server S100, when inquiry information (message) transmitted from a user has been transmitted, a management unit 113 regards a step in a quick-reference chart with respect to which an inquiry has been made with the inquiry information as a bottleneck step, and instructs a quick-reference chart update unit 119 to update the quick-reference chart. According to the instruction, the quick-reference chart update unit 119 generates a branch route for passing through the bottleneck step, or subdivides the bottleneck step, for example, to update the quick-reference chart.