Product Order Management Trial Period Start

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Solution Overview

Problem

Conventional product order systems often initiate trial or evaluation periods before the product is actually received by the consumer, resulting in a trial period that is shorter than advertised, as it begins from the time of order or shipment rather than delivery.

Innovation Solution

A system and method for product order management that logs electronic orders with a temporal period in a CRM system and begins the trial or evaluation period only upon successful delivery notification, ensuring the period starts from when the product is delivered to the consumer.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If the trial period begins from the time of order or shipment, then the system can start the trial period immediately without waiting for delivery confirmation, but the consumer receives a shorter trial period than advertised

Engineering Contradiction:

Improvetrial period initiation speedVSAvoidtrial period duration

Core Design Contradiction:

ProductivityVSLoss of time

Solution Approach 1:

The system prepares the trial period parameters and CRM system in advance, but delays the actual start of the trial period until delivery is confirmed. This allows the system to have everything ready beforehand while ensuring the trial period only begins when the product is actually received by the consumer, thus maintaining both readiness and accuracy.

Inventive Principle:

Principle #10Preliminary action

2Ease of manufacture

If the trial period begins from the time of order, then the process is simple and fast to implement, but it does not align with the advertised trial period that should start upon delivery

Engineering Contradiction:

Improvesystem implementation simplicityVSAvoidtrial period timing accuracy

Core Design Contradiction:

Ease of manufactureVSMeasurement precision

Solution Approach 1:

The system uses delivery confirmation as a feedback signal to trigger the start of the trial period. Instead of automatically starting the trial period upon ordering, the system waits for confirmation that the product has been delivered to the consumer, ensuring accurate timing while maintaining automated process simplicity.

Inventive Principle:

Principle #23Feedback

3Measurement precision

If the system waits for delivery notification to start the trial period, then the trial period timing is accurate, but it requires additional communication steps between shipping carrier and CRM system

Engineering Contradiction:

Improvetrial period start timingVSAvoidsystem integration complexity

Core Design Contradiction:

Measurement precisionVSDevice complexity

Solution Approach 1:

The patent employs an intermediary mechanism (such as an API integration or notification system) that automatically communicates delivery status from the shipping carrier to the CRM system. This intermediary handles the complexity of inter-system communication, allowing the trial period to start accurately upon delivery without requiring direct complex integration between all system components.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS20240320730A1Product order management

Publication Date: 2024.09.26 DSRPTV LLC

AI summary

Apparatuses, methods, systems, and program products are disclosed for product order management. An apparatus is configured to receive an electronic order for a product, the product associated with a temporal period, log the electronic order and the temporal period for the product in a customer relationship management (“CRM”) system in response to receiving the electronic order, receive a delivery notification for the product, and begin the temporal period in the CRM in response to the delivery notification indicating that the product is delivered.