Program Mask Synchronization via Unique Identifier Copying

The patent creates a local copy of the relevant program mask or web page on the support employee's device. Instead of accessing the customer's system remotely, the support system generates and transmits a copy of the specific screen content to the support employee, who can then view and annotate it locally without needing to install remote access software on the customer's system.

The patent extracts only the necessary visual information (program mask or web page content) from the customer's system and transmits it to the support employee. This extraction approach bypasses the need for full system access through firewalls, as only static or dynamically updated screen content is transmitted, not direct system control channels that would be blocked by corporate security measures.

The patent applies local quality by allowing each support employee to make personalized annotations and highlights on their local copy of the program mask or web page. These modifications are stored locally on the support employee's device and are not transmitted to the server or other users. This enables each support employee to customize the display according to their specific interaction with a customer without affecting other customers or support employees who access the same base content.

The support system generates a local copy of the relevant program mask or web page content and transmits it to the support employee's device. This copying mechanism eliminates the need for installing additional client software on the customer's system, as all support functionality is achieved through transmitting and displaying content copies on the support employee's end, thereby reducing software complexity and installation requirements.