Prompting System Location Identifier Navigation

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Solution Overview

Problem

Current prompting systems fail to effectively navigate dynamically changing menu trees, as they rely on sequential responses that may no longer be relevant after menu redesigns or rearrangements, leading to incorrect navigation.

Innovation Solution

A prompting system that tags each response with a location identifier, storing it in a database to allow navigation based on subject matter, enabling the system to find the same subject matter even if the menu changes, thus presenting a truncated menu reflecting previous interactions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If the menu of prompts is dynamically changed to reflect redesigned or new subject matter, then the menu remains up-to-date and relevant, but previous sequences of inputs no longer navigate to the same destination

Engineering Contradiction:

Improvemenu adaptabilityVSAvoidnavigation reliability

Core Design Contradiction:

Adaptability or versatilityVSReliability

Solution Approach 1:

The system pre-assigns location identifiers to subject matter nodes in the menu tree before menu changes occur. These identifiers are stored in association with user profiles, so when the menu is redesigned, the system can automatically re-map the stored identifiers to new menu structures, maintaining navigation reliability without requiring users to re-input sequences

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

Location identifiers serve as an intermediary layer between users and the menu structure. Instead of directly storing sequential input patterns that depend on specific menu arrangements, the system uses these identifiers as stable mediators that can be reassigned when menus change, decoupling user navigation history from specific menu configurations

Inventive Principle:

Principle #24Intermediary (Mediator)

2Ease of operation

If the system stores a sequence of DTMF inputs to truncate the menu, then user navigation is simplified, but the system cannot handle dynamically changing menu structures

Engineering Contradiction:

Improvenavigation easeVSAvoidmenu dynamics

Core Design Contradiction:

Ease of operationVSAdaptability or versatility

Solution Approach 1:

The system changes the fundamental parameter from storing sequential input patterns to storing location identifiers. This parameter transformation allows the system to maintain ease of operation by still truncating menus based on user history, while simultaneously gaining adaptability because location identifiers can be reassigned to new menu structures without losing the truncation capability

Inventive Principle:

Principle #35Parameter changes

3Productivity

If the system truncates the menu based on previous interactions, then customer service efficiency is improved, but incorrect navigation may occur when menus are redesigned

Engineering Contradiction:

Improveservice efficiencyVSAvoidnavigation accuracy

Core Design Contradiction:

ProductivityVSReliability

Solution Approach 1:

The system implements feedback by continuously monitoring menu changes and automatically updating the mapping between stored location identifiers and current menu structures. When a menu is redesigned, the system detects the changes and re-maps identifiers to ensure that truncated menus continue to navigate to the correct subject matter, maintaining both efficiency and accuracy

Inventive Principle:

Principle #23Feedback

Data Source

PatentUS8050392B2Methods systems, and products for processing responses in prompting systems

Publication Date: 2011.11.01 BELLSOUTH INTELLECTUAL PROPERTY CORPORATION(US)

AI summary

Methods, systems, and products are disclosed for processing responses in a prompting system. Responses are monitored to a menu of prompts in the prompting system. A response to a prompt is tagged with a location identifier. The location identifier identifies subject matter that corresponds to the prompt. The location identifier is stored in a database. If the menu of prompts changes, then the location identifier permits navigation to the same subject matter, even though the prompt is reassigned to new subject matter.