Proximity-Controlled Service Interface for Accessible Banking
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Customers face difficulties in operating ATMs, particularly those with haptic difficulties or physical handicaps, and there is a risk of fraudulent activities due to direct interaction with the machine's interface, which also poses hygiene concerns during pandemics.
Innovation Solution
A computer-implemented method using a control device that allows users to indirectly interact with a service device, enabling simpler operation, enhanced security, and hygiene by processing service requests and outcomes without direct user interface interaction, utilizing proximity authentication and multiple data channels for secure and customizable service delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a customer directly operates an ATM interface, then the service can be provided, but it becomes difficult or impossible for customers with haptic difficulties or physical handicaps to operate
Solution Approach 1:
The patent introduces a control device as an intermediary between the user and the service device (ATM). The control device receives service requests from the user and transmits them to the service device, allowing users with physical handicaps to operate the system without directly touching the ATM interface. This mediator enables indirect control while maintaining full service functionality.
Solution Approach 2:
The control device is designed to be universally compatible with multiple service devices and can accommodate various user needs including haptic difficulties, visual impairments, and physical handicaps. It provides multiple interaction modes and can be configured to work with different types of users and service devices, enhancing both ease of operation and adaptability.
2Ease of operation
If a customer directly interacts with the ATM interface, then the service can be accessed, but there is a risk of fraudulent actions such as stealing customer data or unauthorised access
Solution Approach 1:
The control device acts as a secure intermediary that handles all user inputs and displays information locally. It transmits only necessary service requests to the service device and receives only outcome messages, preventing exposure of sensitive customer data on the ATM screen where it could be observed by fraudulent third parties.
Solution Approach 2:
The control device creates a local copy of the service interaction interface, displaying all information and options on its own screen rather than requiring the user to view the service device display. This ensures that sensitive information remains private and is not visible to potential fraudsters standing near the service device.
3Ease of operation
If a customer directly touches the service device, then the service can be operated, but hygiene is compromised especially during pandemics
Solution Approach 1:
The control device serves as a physical intermediary that the user touches instead of the service device. All user interactions occur through the control device interface, completely eliminating direct contact with the service device buttons, screen, or other surfaces that may harbor pathogens during pandemics.
4Ease of operation
If a control device is introduced to mediate between user and service device, then ease of operation and security improve, but device complexity increases
Solution Approach 1:
The control device is designed as a universal platform that can interface with multiple types of service devices and accommodate various user needs. By consolidating diverse functionality into a single multi-functional device, the system avoids the complexity of creating multiple specialized devices for different user groups or service types.
Solution Approach 2:
The control device establishes a feedback loop with the service device, receiving outcome messages and displaying them to the user. This feedback mechanism simplifies the user experience by providing immediate local feedback without requiring the user to interpret service device displays, while the automated feedback handling reduces the complexity of user interaction design.
Data Source
AI summary
A data processing system comprises a control device and a service device. The system determines a location (1) of the control device and determines a location (2) of the service device. When the control device is in proximity to the service device, the system authenticates (3) the control device at the service device. The control device receives a service request (4) from a user. The control device transmits (5) a service request message to the service device. The service device processes (6) the service request message. The service device transmits a service outcome message (7) to the control device. The control device provides output data (8) to the user. The system ceases display (9) of customer information on the display screen of the service device.