Context-Dependent Message Management Using Proxy Recipients
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Solution Overview
Problem
Messages sent to unavailable recipients often go unread, leading to delays, especially in urgent situations where rapid replies are needed.
Innovation Solution
A method for context-dependent message management that suggests a proxy recipient based on the message topic, using received proxy recipient information to automatically or user-provided alternatives, ensuring timely delivery by replacing the unavailable target recipient.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If a message is sent to an unavailable recipient, then the message delivery is attempted, but the message remains unread until the recipient becomes available, causing delay
Solution Approach 1:
The patent introduces a proxy recipient as an intermediary to receive and forward messages when the target recipient is unavailable. The proxy recipient information is stored in advance, mapping message topics to appropriate proxy recipients. When the target is unavailable, the system automatically routes the message through the proxy, ensuring timely delivery while maintaining message integrity and enabling the target to review and respond when available.
2Productivity
If the system automatically suggests proxy recipients, then message delivery speed improves, but system complexity increases due to proxy recipient management
Solution Approach 1:
The patent applies preliminary action by pre-configuring proxy recipient information before messages are sent. Users set up proxy recipient mappings in advance, associating specific message topics or types with appropriate proxy recipients. This pre-prepared information is stored and automatically consulted when the target recipient is unavailable, eliminating the need for complex real-time decision-making systems while maintaining fast message routing.
3Measurement precision
If proxy recipient information is collected and organized by message topic, then message routing accuracy improves, but information management complexity increases
Solution Approach 1:
The patent segments proxy recipient information by message topic, creating organized categories that map specific topics to appropriate proxy recipients. Instead of maintaining a single undifferentiated proxy list, the system divides proxy information into topic-specific segments, enabling precise routing decisions based on message content while keeping the information management structured and manageable through clear categorization.
Data Source
AI summary
A method, executed by a computer, for context-dependent message management, includes receiving proxy recipient information from a target recipient, detecting that a message is being drafted to the target recipient while the target recipient is unavailable, and suggesting a proxy recipient in place of the target recipient. The proxy recipient information may identify multiple proxy recipients organized according to message topic. The proxy recipient information may also describe one or more topics for which a target recipient is available and/or suitable. Proxy recipient information may be determined automatically or may be provided by a user. Furthermore, the proxy recipient information may include availability information. In one embodiment, a user approves of the proxy recipient prior to transmitting the message. In another embodiment, the target recipient is able to preemptively receive the message. A computer system and computer program product corresponding to the above method are also disclosed herein.