PSAP Server Silent Alert Messaging System

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Solution Overview

Problem

Current communication technologies rely on active voice calls for alerting authorities, which can endanger victims in emergency situations, and lack discreet methods for individuals to request assistance, especially in personal crimes or emergencies.

Innovation Solution

A method and system for automatically generating an e911 alert through a Public Safety Answering Point (PSAP) server, utilizing messaging interfaces to transmit location information and emergency requests from user devices to nearest emergency services, enabling discreet and silent assistance requests via SMS or data transmission.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If active voice calls are used for alerting authorities, then communication reliability is improved, but user safety deteriorates due to exposure to criminals

Engineering Contradiction:

Improvealert notification reliabilityVSAvoiduser exposure to harm

Core Design Contradiction:

ReliabilityVSObject-affected harmful factors

Solution Approach 1:

The patent uses SMS messages as an intermediary communication channel between the user and authorities. The messaging interface allows users to send pre-configured emergency alerts containing location and emergency type information without needing to make voice calls, thus maintaining communication reliability while protecting user safety by avoiding direct vocal interaction with criminals

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The patent replaces the mechanical voice call system with an automated messaging system. The PSAP server automatically generates e911 alerts from SMS messages, substituting the need for active voice participation with an automated message-based interaction system that achieves the same alerting function without exposing users to harm

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Speed

If voice calls are used for emergency alerting, then response speed is improved, but user discretion deteriorates

Engineering Contradiction:

Improveemergency response speedVSAvoiduser discretion in alerting

Core Design Contradiction:

SpeedVSEase of operation

Solution Approach 1:

The patent implements pre-configured emergency alert templates that users can activate with a single action. The messaging interface is pre-set with emergency types and location information, allowing users to quickly dispatch help without having to compose detailed messages or engage in lengthy voice calls, thus maintaining response speed while improving user discretion

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The PSAP server automatically processes incoming SMS messages by extracting location information and determining the appropriate emergency services resources. This self-service automation eliminates the need for users to provide detailed verbal descriptions during voice calls, enabling quick discreet alerts while maintaining rapid response through automated resource deployment

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS9480087B2Method and apparatus for public safety answering point (PSAP) discreet alert system

Publication Date: 2016.10.25 ALCATEL LUCENT SA

AI summary

A method, apparatus and system for automatically generating an e911 alert are provided in a public safety answering point (PSAP) server including at least one messaging interface supporting message-based interaction with one or more user devices, wherein in response to a request for assistance message including location information associated with a user device, the PSAP server determines the emergency services resources proximate the requesting device and communicates location information associated with the requesting device toward the determined emergency services resources.