Public Service Management System for Congestion-Based User Prioritization

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Solution Overview

Problem

Conventional public service management systems fail to effectively prioritize users when multiple users desire to use the same public service during peak times, leading to congestion and fairness issues.

Innovation Solution

A computer-implemented method that determines congestion levels by calculating the ratio of current users to maximum capacity and transmits alerts to users with higher utilization to cease their use, thereby prioritizing those with lower enjoyment points for service access.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If conventional billing adjustment for single waste discharger is implemented, then fair share of expense for waste disposal is ensured, but priority determination among multiple users during peak times cannot be resolved

Engineering Contradiction:

Improvefairness of expense sharingVSAvoidpriority management among multiple users

Core Design Contradiction:

ReliabilityVSEase of operation

Solution Approach 1:

The system implements feedback mechanisms by monitoring congestion degree in real-time and providing information to users about their priority status. The management apparatus receives usage information, calculates congestion levels, and feeds back priority determination results to users, enabling dynamic adjustment of service allocation based on current system state

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system changes the parameter of priority determination from static billing adjustment to dynamic congestion-based allocation. By introducing congestion degree as a variable parameter and using it to dynamically adjust service priority, the system can adapt to varying demand conditions while maintaining fairness

Inventive Principle:

Principle #35Parameter changes

2Adaptability or versatility

If public service is provided to all users equally, then accessibility is maximized, but congestion occurs during peak usage times

Engineering Contradiction:

Improveservice accessibilityVSAvoidservice capacity availability

Core Design Contradiction:

Adaptability or versatilityVSQuantity of substance

Solution Approach 1:

The system transitions from static equal service allocation to dynamic priority-based allocation. Priority levels are determined dynamically based on congestion degree, allowing the system to adapt service distribution to current capacity conditions while maintaining broad accessibility

Inventive Principle:

Principle #15Dynamics

Solution Approach 2:

The system performs preliminary determination of user priority before congestion fully develops. By calculating priority based on enrollment order and notifying users in advance, the system prevents complete service denial to lower-priority users while managing peak demand

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS9741190B2Public service management method, public service management apparatus, and public service management programs for properly providing public services

Publication Date: 2017.08.22 PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO LTD

AI summary

There is a need to effectively determine which users should be given priority for using a public service. A way of improving the public service can be to acquire information on congestion degree in use of the public service, to determine whether the congestion degree is higher than a specified level or not, and to transmit information that urges cease of the use of the public service being used to users who have higher utilization of the public service than other users among a plurality of users if the congestion degree is higher than the specified level.