Push Alert Call Scheduling to Improve Client Trust
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Solution Overview
Problem
The general public is hesitant to answer unsolicited calls, leading to reduced interaction with entities due to mistrust, which hampers effective communication and relationship building.
Innovation Solution
Implementing push alert notifications prior to automated calls, allowing clients to accept, decline, or reschedule the call time, thereby increasing confidence and improving response rates through interactive client engagement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If entities initiate unsolicited automated calls to clients, then communication efficiency is improved, but client trust and response rate deteriorate due to mistrust
Solution Approach 1:
The system sends a push notification alert to the client's mobile device before the automated call is initiated. This preliminary action allows the client to be aware of the incoming call in advance, verify its legitimacy, and prepare to answer, thereby maintaining trust while enabling efficient communication.
Solution Approach 2:
The push notification serves as an intermediary between the entity's automated call system and the client. It provides a trusted warning mechanism that bridges the gap between unsolicited calling and client safety, allowing clients to distinguish legitimate calls from scams without preventing communication efficiency.
2Reliability
If entities send push alert notifications before automated calls, then client confidence and response rate are improved, but system complexity increases
Solution Approach 1:
The system integrates multiple functions into a single unified platform: generating push notifications, managing call scheduling, tracking client responses, and updating call status. This multi-functionality reduces overall system complexity despite the added capabilities, as one system performs what would otherwise require multiple separate systems.
Solution Approach 2:
The patent combines the notification service, auto-dialer, and response management into an integrated system. The notification service and auto-dialer work together seamlessly, sharing data and coordinating actions, which simplifies the overall architecture compared to having separate independent systems.
3Ease of operation
If clients are given control to accept or reschedule call times, then client satisfaction is improved, but call execution time increases
Solution Approach 1:
Clients provide their call preferences and availability in advance through the mobile application. The system stores this information and uses it to automatically schedule calls during preferred times, eliminating the need for back-and-forth scheduling interactions and reducing overall time loss.
Solution Approach 2:
The system automatically processes client responses to push notifications and adjusts call scheduling without requiring manual intervention. When clients accept or reschedule calls, the system autonomously updates the call queue and coordinates with the auto-dialer, reducing the time burden on both clients and operators.
Data Source
AI summary
A system for utilizing push alert notifications resident in an auto-dialer is provided. The auto-dialer may include a notification/dialing list of push alert notification recipients, an outbound orchestrator utility for receiving a list of the recipients, and a notification service utility. The outbound orchestrator utility may initiate a push alert notification for a member including instructions to send the push alert notification to the notification service utility, and displaying an actionable viewing screen that prompts the member to accept the scheduled time or to schedule a different time. When accepted, a selection is received that accepts the scheduled time for the future call and transmits a confirmation instruction to execute the scheduled call. When the selection declines the scheduled time for the call and re-schedules a new time for the future call, the instructions transmit an instruction to the auto-dialer to execute the future telephone call at the new time.