Personal Virtual Assistant Call Disposition Logic
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current telephony systems face difficulties in efficiently reaching desired parties, as callers often encounter busy lines or misdialed numbers, and require repetitive input of information for services like long distance or calling cards, with limited functionality during calls.
Innovation Solution
An automated intelligent component, the Personal Virtual Assistant (PVA), is introduced to simplify and optimize outbound dialing and call management by processing voice or text commands, accessing external information, and performing call-related functions, including retrying calls and handling conference setups, without the callee's awareness.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a caller manually dials and manages calls using traditional telephony, then the caller has direct control over call functions, but the caller must repetitively input information and manually manage call retries and conferences
Solution Approach 1:
The PVA system performs call management functions automatically without requiring manual user intervention. It self-services by retrieving stored information, automatically retrying calls when lines are busy, and managing conference calls without the caller needing to repetitively input data or manually coordinate multiple call functions.
Solution Approach 2:
The PVA acts as an intermediary between the caller and the telephony network. It receives call requests from the caller, processes them through automated logic including information retrieval and call disposition determination, and executes the calls on behalf of the user, thereby simplifying the user's interaction with the complex telephony system.
2Reliability
If the PVA automatically manages call disposition and retries, then user input errors are reduced, but the system complexity increases
Solution Approach 1:
The PVA serves as an intermediary layer between the user and the telephony network, centralizing the complex logic for call disposition, retry management, and information retrieval. This mediator approach improves reliability by ensuring consistent automated handling of call failures while encapsulating system complexity within the PVA component itself.
Solution Approach 2:
The system performs preliminary actions by pre-retrieving call information and determining call disposition before actual call attempts are made. This advance preparation reduces the need for user input during call execution and improves reliability by having all necessary information ready before call retry or conference setup is needed.
3Adaptability or versatility
If the PVA intercepts and processes the datastream first, then additional call functions can be performed without callee awareness, but the processing delay increases
Solution Approach 1:
The PVA performs preliminary processing of call datastreams and determines call disposition before calls are actually connected. By preparing information and determining routing decisions in advance, the system enables versatile call functions including automatic retries and conference setup while minimizing the processing delay during actual call execution.
Data Source
AI summary
An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or more call recipients. Based on the information obtained from a voice or text dialog with the caller and a combination of other available informational sources, the disposition of an outgoing call is determined and acted upon by PVA. During the call the PVA remains available to take further actions at the request of the call participants.