Personal Virtual Assistant Negotiates Future Communication Schedules
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Solution Overview
Problem
Conventional voicemail systems and virtual assistants are inefficient in managing high volumes of communications, leading to unmanageable voicemail messages and reduced productivity for professionals, as they often require manual listening and responding to messages one at a time, causing professionals to miss or neglect important communications.
Innovation Solution
A personal virtual assistant that negotiates future communications on behalf of the user, allowing senders to choose from options based on the recipient's schedule, thereby reducing interruptions and improving communication management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If conventional voicemail systems are used to manage communications, then the system can store and deliver messages, but the volume of messages becomes unmanageable and professionals must spend excessive time listening to messages one at a time
Solution Approach 1:
The patent introduces an intelligent message management system that acts as an intermediary between the voicemail system and the professional. This intermediary automatically processes, categorizes, and prioritizes incoming messages, presenting only the most important ones to the professional in a summarized format, thereby reducing the time required to review communications while maintaining comprehensive coverage.
Solution Approach 2:
The system enables self-service by automatically filtering, summarizing, and prioritizing messages without requiring professional intervention. The intelligent system autonomously manages the message workflow, identifying urgent communications and presenting them in a format that minimizes the professional's time investment while ensuring nothing important is missed.
2Reliability
If professionals regularly access voicemail to listen to all messages, then they can respond to communications, but their productivity decreases due to interruptions and time spent on message management
Solution Approach 1:
The system performs preliminary actions by pre-processing messages before they reach the professional. It automatically categorizes, summarizes, and prioritizes communications in advance, so when the professional accesses messages, they are presented in an optimized format that requires minimal processing time, thereby maintaining reliable response rates while preserving productivity.
Solution Approach 2:
The patent replaces the mechanical process of manually listening to and sorting through messages with an intelligent automated system. This system uses natural language processing and machine learning to understand, categorize, and prioritize communications, substituting the time-consuming manual review process with automated intelligence that maintains response reliability while boosting productivity.
3Productivity
If the professional abandons use of the voicemail system due to unmanageable volume, then productivity improves by avoiding message review, but important communications are missed
Solution Approach 1:
The intelligent message management system serves as a trusted intermediary that the professional can rely on to filter and prioritize communications. It maintains a comprehensive view of all incoming messages while presenting only the most critical ones for immediate attention, ensuring that productivity is maintained without sacrificing the reliability of communication response.
Solution Approach 2:
The system implements feedback mechanisms that continuously learn from the professional's communication patterns and preferences. By analyzing which messages receive attention and which are overlooked, the system refines its filtering and prioritization algorithms over time, ensuring that productivity improvements do not come at the cost of missing important communications.
Data Source
AI summary
Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.