Unified Q&A Guidance Path Using Word Slot Extraction
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Solution Overview
Problem
Current intelligent question and answer (Q&A) technologies fail to seamlessly combine answer matching and dialogue understanding, requiring multiple business logic configurations and necessitating accurate intention and word slot establishment, which is resource-intensive and impractical for developers.
Innovation Solution
A method and device that receive a user's question, extract key information points using preset word slots, engage in dialogue to clarify core questions, and retrieve answers from a Q&A library, combining first and second key information points to provide a unified answer, allowing users to switch between answer matching and dialogue understanding forms without complex logic configurations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple business logic configurations are used to support different user question paths, then the system can handle various user intents, but the device complexity and developer workload increase significantly
Solution Approach 1:
The patent applies universality by creating a single unified guidance path that can handle multiple user question paths (e.g., cash loan->mobile phone->repayment, mobile phone->cash loan->repayment, etc.) without requiring separate business logic configurations for each path. The word slot technology enables this single path to be multi-functional, accommodating different user intents and question sequences through dynamic parameter filling rather than multiple fixed logic paths.
2Measurement precision
If accurate intentions and word slots are established for each question in dialogue understanding, then answer precision improves, but the loss of time and resources required for configuration increases
Solution Approach 1:
The patent applies preliminary action by pre-defining a unified guidance path structure with word slots that can accommodate various user questions. Instead of configuring specific intentions and word slots for each individual question during deployment, the system prepares the flexible template in advance, allowing rapid adaptation to different user intents without time-consuming per-question configuration.
3Device complexity
If a unified guidance path with word slot technology is used, then device complexity is reduced, but the difficulty of detecting and measuring user intents may increase
Solution Approach 1:
The patent introduces word slots as an intermediary layer between user questions and the unified guidance path. The word slots act as placeholders that capture key information points from user questions, making the intent detection process more systematic. Instead of directly analyzing complex user intents, the system uses word slots to extract and structure key information, simplifying the detection process while maintaining accuracy.
Data Source
AI summary
The present disclosure provides a method and a device for obtaining an answer, and a computer device. The method includes: receiving a question entered by a user; obtaining one or more first key information points in the question entered by the user according one or more preset word slots; asking the user about core question points through dialogue according to the one or more first key information points; obtaining answers entered by the user for the core question points; obtaining one or more second key information points in the answers entered by the user according to the one or more preset word slots; performing a retrieving in a question and answer library according to the one or more first key information points and the one or more second key information points to obtain an answer to the question entered by the user; and presenting the answer obtained to the user.