Communication Platform Direct Contact via QR Code
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Solution Overview
Problem
Traditional communication platforms fail to efficiently facilitate direct connections between users and relevant contacts within entities, often requiring users to expose personal contact information and navigate through multiple steps to initiate communication.
Innovation Solution
A communication platform that utilizes user-selectable contact icons or QR codes to enable direct communication with matched contacts associated with content, allowing users to initiate telephone, video, or text calls without revealing personal information, and manages contact information securely within the platform.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional communication platforms are used to connect users with contacts, then users can initiate communication, but users must expose personal contact information and navigate through multiple steps
Solution Approach 1:
The patent introduces a communication platform that acts as an intermediary between users and contacts. The platform manages contact information securely and facilitates communication without requiring users to directly exchange personal contact details. This mediator approach resolves the contradiction by simplifying the connection process while protecting user privacy through platform-mediated interaction.
Solution Approach 2:
The patent implements preliminary action by pre-establishing contact profiles and communication channels within the platform before actual communication occurs. Contacts are registered and verified in advance, and communication pathways are prepared through the platform's infrastructure, eliminating the need for users to manually share personal information during the connection process.
2Productivity
If direct communication methods are used, then communication can be initiated quickly, but personal contact information must be revealed
Solution Approach 1:
The platform serves as a privacy-protecting intermediary that enables quick communication initiation without direct information exchange. Users can start communications through the platform's interface which handles contact information securely, achieving fast connectivity while eliminating privacy risks associated with direct information sharing.
Solution Approach 2:
The patent uses copying by creating platform-based representations of contact information rather than requiring direct access to personal data. The platform maintains copies or proxies of contact details that enable communication functionality while keeping original personal information secure and inaccessible to other users.
3Object-affected harmful factors
If multiple steps are required to initiate communication, then contact information can be protected, but the process becomes complex and time-consuming
Solution Approach 1:
The patent merges multiple security steps into a single platform-mediated action. Instead of requiring separate verification, registration, and connection steps that users must perform manually, the platform combines these functions into an integrated system that automatically handles security protocols while presenting a simplified interface to users.
Solution Approach 2:
The platform implements self-service by automatically managing contact verification, profile setup, and communication channel establishment without requiring multiple manual user interventions. The system performs security checks and connection procedures autonomously, reducing both complexity and time while maintaining information protection.
Data Source
AI summary
A dynamic communication link provided. Briefly, a process aggregates content from content providers in the form of triggers (e.g., QR codes, newsfeeds, etc.). Here, the content is related to information of interest to users. In the example of newsfeeds, the process curates a newsfeed for a user by assembling articles, each article selected for the user based upon data in a user profile, data associated with the article, combinations thereof, etc. Upon initiation of the trigger, the communication platform initiates an ability to carry out a direct communication between the user and a specific representative of a content provider that is associated with the trigger, where the direct communication is independent of the trigger.