Query Term Segmentation for Voice Interface Accuracy

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Solution Overview

Problem

Conventional voice or text response systems often generate unresponsive outputs due to misspelled or misinterpreted query terms, leading to user frustration and a need for a touch-based and audio-responsive interface to eliminate misunderstood component terms.

Innovation Solution

A method utilizing a touch-based and audio-responsive user interface that allows users to input textual or verbal queries, divide them into component terms, and enable users to eliminate misinterpreted terms, improving response accuracy by re-transmitting the query without the eliminated terms to the response determination module.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If the system processes complete queries as received, then it maintains simple processing logic, but it generates unresponsive outputs due to misspelled or misinterpreted terms

Engineering Contradiction:
Improveresponsiveness of system outputVSAvoidquery processing complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system segments the query into individual component terms and presents them separately to the user. This allows the user to identify and eliminate specific misunderstood terms without requiring the system to implement complex error detection and correction algorithms, thus improving responsiveness while maintaining simple processing logic.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The user is empowered to self-correct the query by eliminating component terms they believe were misinterpreted. This transfers the correction function from the system to the user, improving output responsiveness without increasing system complexity.

Inventive Principle:
Principle #25Self-service

2Ease of operation

If the system provides detailed feedback about query interpretation, then it helps users understand misinterpretations, but it increases the complexity of the user interface

Engineering Contradiction:
Improveuser ability to correct queryVSAvoiduser interface complexity
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The interface presents the query as separable component terms rather than a single block of text. This segmentation provides detailed feedback about interpretation in a simple, organized format that users can easily navigate and correct by tapping individual terms.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS10990194B2Touch-based and audio-responsive user interface for elimination of a query's component terms
Publication Date: 2021.04.27 BANK OF AMERICA CORP
  • US10990194B2 patent drawing
  • US10990194B2 patent drawing
  • US10990194B2 patent drawing

AI summary

A method for receiving and responding to user input is provided. The user input may be input via a user interface. The method may include receiving input from a user via the user interface. The method may also include transmitting the input to a response determination module. The response determination module may determine a system response to the input. The method may include displaying the system response to the user via the user interface. The method may include receiving an indication from the user that the system response is less than a predetermined threshold level of responsiveness. The method may include dividing the input into component terms and displaying the component terms on the user interface. The method may include enabling the user to eliminate component terms from the input in order to improve responsiveness of the system response, and receiving a selection of eliminated component terms.