One-to-One Question Answer Relay System for Expert Matching
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Solution Overview
Problem
Conventional question and answer relay methods fail to ensure that questioners receive answers from users with professional knowledge and often require answerers to expend significant time and effort to find relevant questions, leading to unsatisfactory interactions and reduced user satisfaction.
Innovation Solution
A method and system that allow users to select and directly transmit questions to specific users who have previously provided relevant answers, improving the likelihood of receiving high-quality answers by storing and managing user identifiers and question data within a network-based one-to-one question and answer relay system.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a questioner posts a question on a service webpage for public answering, then multiple users can potentially answer the question, but the questioner cannot ensure the answer comes from a user with professional knowledge
Solution Approach 1:
The system pre-registers users with their professional knowledge areas and credentials before they receive questions. When a question is submitted, the system automatically matches it with pre-identified suitable answerers based on their registered expertise, eliminating the need for questioners to manually search for experts.
Solution Approach 2:
The server acts as an intermediary between questioners and answerers. It receives questions from questioners, automatically identifies suitable answerers based on professional knowledge matching, and transmits questions directly to them. This intermediary function ensures answer quality while simplifying the operation for questioners.
2Productivity
If answerers search for questions manually in a public Q&A system, then they can find questions to answer, but they expend significant time and effort to locate relevant questions
Solution Approach 1:
The system implements automatic feedback loops where the server continuously monitors submitted questions, identifies suitable answerers based on their registered expertise, and notifies them automatically. Answerers receive targeted notifications about questions matching their knowledge areas, eliminating manual searching and enabling immediate response.
Solution Approach 2:
Answerers register their professional knowledge areas and preferences in advance. The system then automatically routes relevant questions to them based on this self-provided information, allowing answerers to passively receive suitable questions without active searching, thus improving productivity while minimizing time loss.
3Adaptability or versatility
If questions are transmitted to multiple users in a public Q&A system, then more potential answers are available, but the system complexity increases
Solution Approach 1:
The system applies different processing rules to different user types. For registered professional answerers, questions are automatically routed based on their expertise areas. For general users, traditional public posting methods are maintained. This localized quality approach provides adaptability for professional answering while keeping overall system complexity manageable through differentiated handling.
Data Source
AI summary
A method and system of relaying a one-to-one question and answer which is performed in a network via a one-to-one question and answer relay system, the method including: assigning event occurrence information to request for transmission of question data to a service webpage; providing a question bridge page to a terminal of a first user where an event based on the event occurrence information occurred; receiving the question data from the terminal of the first user when a question registration request about a second user is received from the terminal of the first user via the question bridge page; storing the received question data in an answer request area of the second user; and storing answer data about the question data in an answer check area of the first user, the answer data being received from a terminal of the second user.