Real-Time Question Indication System for Communication Sessions
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Solution Overview
Problem
Communication sessions often face issues where important questions are overlooked or forgotten, either by healthcare professionals or patients, leading to incomplete information exchange.
Innovation Solution
A system that transcribes audio from communication sessions and identifies asked and answered questions, providing real-time indications to participants to ensure all questions are addressed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If real-time transcription and analysis of communication sessions is implemented, then the completeness of information exchange is improved, but the device complexity and processing requirements increase
Solution Approach 1:
The patent introduces an intermediary system that includes a transcription service and question identification module. This intermediary processes the audio communication between participants, transcribes it to text, identifies questions, and provides notifications without requiring complex processing at the participant devices themselves. The intermediary acts as a mediator that handles the computational complexity centrally while keeping participant interfaces simple.
Solution Approach 2:
The patent replaces manual tracking and monitoring of questions (mechanical human process) with automated text transcription and question identification systems. Instead of participants manually keeping track of asked and unanswered questions, the system uses automated speech-to-text conversion and natural language processing to identify and track questions, substituting mechanical human effort with automated computational processes.
2Productivity
If automated question identification and notification systems are deployed, then the efficiency of communication sessions is improved, but the extent of automation increases system complexity
Solution Approach 1:
The patent implements preliminary action by pre-processing audio communications into text transcripts and pre-identifying potential questions before they need to be acted upon during the communication session. The system prepares the transcription and question identification in advance, allowing participants to receive notifications about unanswered questions without requiring complex real-time decision-making during the session itself.
Solution Approach 2:
The patent implements feedback mechanisms where the system continuously monitors the communication session, identifies questions that have been asked, and provides feedback notifications to participants about which questions remain unanswered. This closed-loop feedback system automatically adjusts by notifying participants of their communication status, improving efficiency through automated reminder and follow-up processes.
Data Source
AI summary
According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.